Customer Operations Specialist

Customer Operations Specialist

Location: Spirax-Sarco Kft. H-1103 Budapest, Kőér u. 2/A

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Whom Are We Looking For?

We are looking for proactive people who combine curiosity, commercial thinking and collaboration to take ownership of our day-to-day operations in the Hungarian market. This is a key, hands-on role responsible for ensuring smooth execution across order management, customer service, inventory, and logistics. You will act as the central point of contact for operations in Hungary and collaborate closely with regional teams.

What Will You Do?

Order Management

• Managing the full lifecycle of purchase and sales orders
• Ensuring accurate and timely processing in internal systems
• Monitoring order status and proactively communicating updates
• Resolving order-related issues with internal teams and suppliers

Customer Service

• Acting as the main point of contact for customers in Hungary
• Handling inquiries, complaints, and returns in a professional manner
• Ensuring high levels of customer satisfaction
• Supporting sales teams with operational topics

Inventory Management

• Monitoring stock levels and ensuring product availability
• Coordinating replenishment and purchase planning
• Maintaining inventory accuracy and supporting stock checks
• Identifying risks related to shortages or excess inventory

Logistics & Transportation

• Coordinating inbound and outbound shipments
• Working with logistics partners to ensure timely delivery
• Tracking shipments and resolving transport-related issues
• Ensuring compliance with local requirements and company processes

Reporting & Operations Coordination

• Preparing data and inputs for operational reporting and performance tracking
• Ensuring accuracy and completeness of operational data
• Acting as the go-to person for all operational topics in Hungary
• Collaborating with regional teams (supply chain, finance, sales)
• Identifying opportunities to improve processes and efficiency

You May Be A Strong Fit If You Present:

Strong ownership and accountability, with the ability to manage end-to-end operational tasks independently

High attention to detail, ensuring accuracy across orders, inventory, and reporting data

Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment

Proactive, solution-oriented mindset with the ability to identify and resolve issues efficiently

Strong communication skills, with confidence in working with customers, suppliers, and internal stakeholders

Ability to collaborate effectively with cross-functional teams and build strong working relationships

Ability to think in processes and continuously identify opportunities for improvement

Comfortable working with data, tracking key operational metrics, and preparing reporting inputs

Motivation to learn, grow, and continuously improve both processes and own capabilities

We welcome candidates from a range backgrounds and experiences – you don't need to tick every box to apply!

Skills, Experience & Attributes

Experience in customer service/logistics/administration

Fluent Hungarian and Communicative English – daily cooperation in Hungarian with colleagues and customers + collaboration with colleagues from other countries from our EE OpCo (Poland, Romania, Czech Republic, UK and many more)

Good organizational skills and proactive approach

What Do We Offer?

Stable employment in a well-established company with real influence on processes and business results

Friendly atmosphere and team support

A work culture based on safety, collaboration, and inclusivity

Health Insurance, anniversary and special occasion benefits, eyeglass reimbursement

Modern, environmentally friendly, Class "A" office building located next to a Metro station

Everyone Is Included At Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include: Gender-neutral parental leave, 15 days of extra paid caregiver leave, Paid time off and support for anyone experiencing pregnancy loss or domestic abuse, Menopause-friendly workplace principles and more.

Learn more at spiraxgroup.com/inclusion.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.