Finance Customer Support Specialist - Remote Eligible

Finance Customer Support Specialist

We are looking for a proactive and understanding person to join our team as a Finance Customer Support Specialist. This role is ideal for someone who is comfortable managing payment records and tracking tools. We're looking for someone who thrives on helping people and communicates clearly and effectively. The position involves handling both outbound and incoming calls, following up on payment commitments, and owning a personal caseload of author accounts in active billing stages. Strong organizational skills are essential - you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability over every open case.

Key Responsibilities:

• Contact authors with outstanding payments via phone, email and SMS, and help them process their payments.
• Assist authors with account verifications and royalty withdrawal processes, ensuring a smooth and clear experience at every step
• Listen actively, understand each author's situation, and help find a path to resolution
• Log commitments and schedule follow-ups with precision — nothing falls through the cracks
• Manage a personal pipeline of open cases with full accountability
• Keep payment records accurate and up to date
• Escalate cases when needed and document all interactions clearly