✨ About The Role
- Providing front-line technical support to clients via phone, email, or live chat, ensuring prompt and effective issue resolution
- Troubleshooting and diagnosing software-related problems and documenting solutions in a clear and concise manner
- Collaborating with development and QA teams to identify and resolve software bugs and escalate issues as needed
- Assisting clients in understanding and using software effectively through training and guidance
- Maintaining comprehensive records of client interactions, issues, and resolutions in the CRM system
âš¡ Requirements
- Strong problem-solving skills and a passion for helping clients overcome technical challenges
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Proficiency in troubleshooting software issues and a solid understanding of Windows, macOS, and common web browsers
- Previous experience in software support or a related field is advantageous but not required
- Bilingualism in French and English is an asset