View All Jobs 1812

Software Application Support Specialist

Assist in maintaining comprehensive records of client interactions, issues, and resolutions in CRM system.
Ottawa, Ontario, Canada
Junior
Competitive salary
1 week ago
SPIDR Tech (Versaterm)

SPIDR Tech (Versaterm)

SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations

1 Similar Job at SPIDR Tech (Versaterm)

✨ About The Role

- Providing front-line technical support to clients via phone, email, or live chat, ensuring prompt and effective issue resolution - Troubleshooting and diagnosing software-related problems and documenting solutions in a clear and concise manner - Collaborating with development and QA teams to identify and resolve software bugs and escalate issues as needed - Assisting clients in understanding and using software effectively through training and guidance - Maintaining comprehensive records of client interactions, issues, and resolutions in the CRM system

⚡ Requirements

- Strong problem-solving skills and a passion for helping clients overcome technical challenges - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users - Proficiency in troubleshooting software issues and a solid understanding of Windows, macOS, and common web browsers - Previous experience in software support or a related field is advantageous but not required - Bilingualism in French and English is an asset
+ Show Original Job Post
























Software Application Support Specialist
Ottawa, Ontario, Canada
Competitive salary
Support
About SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations