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Software Application Support Specialist
Assist in maintaining comprehensive records of client interactions, issues, and resolutions in CRM system.
Ottawa, Ontario, Canada
Junior
Competitive salary
3 months ago
SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations
Job is no longer active
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✨ About The Role
- Providing front-line technical support to clients via phone, email, or live chat, ensuring prompt and effective issue resolution
- Troubleshooting and diagnosing software-related problems and documenting solutions in a clear and concise manner
- Collaborating with development and QA teams to identify and resolve software bugs and escalate issues as needed
- Assisting clients in understanding and using software effectively through training and guidance
- Maintaining comprehensive records of client interactions, issues, and resolutions in the CRM system
âš¡ Requirements
- Strong problem-solving skills and a passion for helping clients overcome technical challenges
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Proficiency in troubleshooting software issues and a solid understanding of Windows, macOS, and common web browsers
- Previous experience in software support or a related field is advantageous but not required
- Bilingualism in French and English is an asset
Software Application Support Specialist
Ottawa, Ontario, Canada
Competitive salary
Support
Job is no longer active
About SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations