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Software Application Support Specialist
Train new users on basic computer skills related to the Client's network.
Atlanta
Mid-Level
4 months ago
SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations
Job is no longer active
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✨ About The Role
- Provide first-level contact and problem resolution for all users with hardware, software, and application problems
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling support cases
- Provide accurate and timely logging of problems and resolutions in the ticket system
- Utilize advanced troubleshooting skills including the Knowledge Base directory in the ticket system (Zendesk)
- Assist with computer inventory and provide Senior Help Desk / Help Desk Lead with timely feedback when resources are low
âš¡ Requirements
- Degree or certification in an IT-related field such as computer science or information systems, or relevant experience
- Knowledge of relational databases and experience with SQL
- Intermediate level of understanding of locating and troubleshooting issues in a Microsoft environment (Windows Events)
- Intermediate understanding and experience with PowerShell
- Basic understanding and usage of Visual Studio for troubleshooting code is a plus
Software Application Support Specialist
Atlanta
Support
Job is no longer active
About SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations