✨ About The Role
- Provide first-level contact and problem resolution for all users with hardware, software, and application problems
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling support cases
- Provide accurate and timely logging of problems and resolutions in the ticket system
- Utilize advanced troubleshooting skills including the Knowledge Base directory in the ticket system (Zendesk)
- Assist with computer inventory and provide Senior Help Desk / Help Desk Lead with timely feedback when resources are low
âš¡ Requirements
- Degree or certification in an IT-related field such as computer science or information systems, or relevant experience
- Knowledge of relational databases and experience with SQL
- Intermediate level of understanding of locating and troubleshooting issues in a Microsoft environment (Windows Events)
- Intermediate understanding and experience with PowerShell
- Basic understanding and usage of Visual Studio for troubleshooting code is a plus