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Software Application Support Specialist

Train new users on basic computer skills related to the Client's network.
Atlanta
Mid-Level
1 month ago
SPIDR Tech (Versaterm)

SPIDR Tech (Versaterm)

SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations

1 Similar Job at SPIDR Tech (Versaterm)

✨ About The Role

- Provide first-level contact and problem resolution for all users with hardware, software, and application problems - Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling support cases - Provide accurate and timely logging of problems and resolutions in the ticket system - Utilize advanced troubleshooting skills including the Knowledge Base directory in the ticket system (Zendesk) - Assist with computer inventory and provide Senior Help Desk / Help Desk Lead with timely feedback when resources are low

⚡ Requirements

- Degree or certification in an IT-related field such as computer science or information systems, or relevant experience - Knowledge of relational databases and experience with SQL - Intermediate level of understanding of locating and troubleshooting issues in a Microsoft environment (Windows Events) - Intermediate understanding and experience with PowerShell - Basic understanding and usage of Visual Studio for troubleshooting code is a plus
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Software Application Support Specialist
Atlanta
Support
About SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations