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Salesforce Administrator

Support perpetual evaluation of system performance and identify opportunities for refinement.
Ottawa, Ontario, Canada
2 months ago
SPIDR Tech (Versaterm)

SPIDR Tech (Versaterm)

SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations

1 Similar Job at SPIDR Tech (Versaterm)

✨ About The Role

The Company

As a result of significant growth, we are looking for top-notch professionals to join us during this exciting time. Our clients rely on us to provide exceptional 24/7 support, and we depend on a team of top-notch professionals who are dedicated to client service excellence.


The Role

The Salesforce Administrator will support the business technology stack, meticulously managing and upholding Salesforce to ensure their utmost performance, availability, and security. This role entails the establishment and maintenance of seamless data integration amongst various business platforms, along with the conception and implementation of automated workflows to facilitate data synchronization.


Close collaboration with all internal teams and Revenue Operations will be maintained to comprehend their technical prerequisites, guaranteeing the triumphant execution of development initiatives. This encompasses multifaceted tasks such as the configuration of integrations, support in designing business processes, and 2nd to 3rd-tier support of our Salesforce CRM. In a continual effort to enhance operational efficiency and scalability, the Salesforce Administrator will support perpetual evaluation of system performance, identifying opportunities for refinement.  Comprehensive documentation encompassing system configurations, processes, and exemplary practices will be meticulously upheld.


Furthermore, the Salesforce Administrator will forge a collaborative alliance with Revenue Operations data analysts to engineer comprehensive reporting solutions that amalgamate data from diverse platforms, fostering perceptive analytical scrutiny and the measurement of ROI.


The Ideal Candidate

The ideal Salesforce Administrator combines technical prowess, strategic thinking, collaborative spirit, and analytical insight to effectively support our Salesforce ORG, streamline processes, and contribute to the overall success of our Business Systems. The Candidate must enjoy building a foundation of business systems and be comfortable documenting and contributing to a comprehensive roadmap.


The Requirements

  • Certified Administrator (ADM201) And/or Salesforce Certified Advanced Administrator (ADM221) preferred (or equivalent work experience)
  • 2+ Years experience as a system administrator for Salesforce.
  • Experience as an administrator for Salesloft, Gong, Gainsight, and/or Pardot (Account Engagement) or equivalent tool considered a strong asset.
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes. Experience working with business intelligence tools.
  • Proficient in Excel, comfortable cleaning and uploading data into various tools.
  • Ability to understand and articulate complex requirements, critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
  • Ability to troubleshoot and problem-solve independently as well as in a team.


The Key Competencies

Strong Technical Skills and experience with system integrations Excellent analytical, organizational, project management, and time management skills Accountability for actions and results Client service orientation Subject matter expertise in Salesforce Process Automation (Flows, APEX, APs)

Equal Opportunity

Versaterm Public Safety is committed to fostering an inclusive, diverse, and equitable environment while ensuring accessibility and removing barriers. Accommodations are available upon request throughout all stages of the selection process. These principles extend to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com .

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Salesforce Administrator
Ottawa, Ontario, Canada
Sales
About SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations