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Bilingual Installation Support Technician/Technicien Support Installation

Implement innovative telecommunications solutions for law enforcement agencies.
Saint-Georges, Quebec, Canada
Entry Level
3 weeks ago
SPIDR Tech (Versaterm)

SPIDR Tech (Versaterm)

SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations

1 Similar Job at SPIDR Tech (Versaterm)

✨ About The Role

- The role involves installing and configuring software remotely or at client locations - Responsibilities include analyzing and resolving software-related issues, providing necessary training to users, and documenting interventions with clients - The technician will work under the supervision of the Customer Service Manager to ensure smooth implementation and transfer of project information - The position requires a customer-oriented approach, professionalism, and autonomy in handling technical support and customer service tasks

⚡ Requirements

- Strong technical background with experience in computer technology or relevant studies - Excellent communication skills in both French and English to support bilingual clients in Canada and the USA - Ability to work independently and under pressure to resolve technical issues and provide customer support - Willingness to travel and possess a valid passport and driver's license - Knowledge of SQL and experience in the telephony or 911 field would be advantageous
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Bilingual Installation Support Technician/Technicien Support Installation
Saint-Georges, Quebec, Canada
Support
About SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations