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Bilingual Installation Support Technician/Technicien Support Installation
Implement innovative telecommunications solutions for law enforcement agencies.
Saint-Georges, Quebec, Canada
Entry Level
1 month ago
SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations
Job is no longer active
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✨ About The Role
- The role involves installing and configuring software remotely or at client locations
- Responsibilities include analyzing and resolving software-related issues, providing necessary training to users, and documenting interventions with clients
- The technician will work under the supervision of the Customer Service Manager to ensure smooth implementation and transfer of project information
- The position requires a customer-oriented approach, professionalism, and autonomy in handling technical support and customer service tasks
âš¡ Requirements
- Strong technical background with experience in computer technology or relevant studies
- Excellent communication skills in both French and English to support bilingual clients in Canada and the USA
- Ability to work independently and under pressure to resolve technical issues and provide customer support
- Willingness to travel and possess a valid passport and driver's license
- Knowledge of SQL and experience in the telephony or 911 field would be advantageous
Bilingual Installation Support Technician/Technicien Support Installation
Saint-Georges, Quebec, Canada
Support
Job is no longer active
About SPIDR Tech (Versaterm)
SPIDR is a platform that transforms law enforcement agencies into data-driven police organizations