Project Support Officer

Project Support Officer

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program Assistance and Advisory Service (AAS) provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

NBAC (hereafter referred to as the "Purchaser") is seeking support for Support for Microsoft Power BI Implementation, Service Operations, Development and Training. This support will focus on ensuring the implementation, configuration, operational support, development, documentation and training of Microsoft Power BI based solutions, including both Power BI Report Server (on-premises) and Power BI Service (cloud-based) environments, in alignment with NATO's IT Service Management processes.

The Contractor is expected to deliver and maintain high-quality data visualization solutions, aligned with business and governance requirements, while contributing to Level 2 and Level 3 Support (incident, problem, change and service request management) in accordance with ITIL standards. The service includes coordinating with internal infrastructure service teams, documenting technical work, provisioning end-user training, and supporting secure access and authentication configurations.

The Contractor is also expected to demonstrate flexibility to support project priorities in a dynamic operational environment and may be to work on-site at NATO classified levels in various NATO locations, including but not limited to NATO Headquarters (Brussels), SHAPE (Mons), and Wiesbaden, or other sites within NATO nations, as operationally required.

Role Duties and Responsibilities include:

• Power BI Platform Installation & Configuration
• Installation & Configuration Planning
• Security Hardening & Accreditation Support
• Platform Administration & Monitoring
• Incident, Problem & Change Management
• Cross-Service Coordination & On-Call Support
• Data Integration & ETL Development
• Power BI Visualization & Dashboard Delivery
• Contribution to BI Architecture & Standards
• Knowledge Transfer & End-User Training
• Documentation & Handover Assurance

Essential Skills, Experience and Certifications include:

• At least 5 years of proven, recent and relevant experience as a consultant on large implementation projects of business application
• At least 5 years of proven knowledge and experience of installation, configuring, administering, troubleshooting and maintaining Power BI Reports Server
• At least 5 years of proven working experience in MS SQL Server (2014 and higher) and or Oracle databases
• Prior experience of working in Agile development methodologies
• Experience developing complex SQL queries and ETL
• Data Modelling and Design. Proficient in designing normalized and denormalized data models, star/snowflake schemas
• In depth knowledge and extensive experience with Power BI, including data modelling, DAX, and dashboard design
• Proven work experience of Level 2 and Level 3 support—including incident, problem, change, and service request fulfilment—using ITIL processes and service-management tooling
• Strong analytical and problem-solving skills with the ability to analyse complex data sets
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Strong project management and organizational skills
• Ability to work independently and as part of a team
• Ability to document work done

Desirable Skills, Experience and Certifications include:

• Configure PBI Server to work with claims based ADFS authentication
• Knowledge of KNIME Analytics Platform
• Experience in developing in Java
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT

Language: Full proficiency in the English language

Working Location: Brussels, Belgium

Working Policy: Onsite

Travel: Some travel to other NATO sites may be required

Security Clearance: Valid National or NATO Secret personal security clearance