Customer Support/ Data Entry Specialist

Customer Support Data Entry

The Customer Support Data Entry position supports Enterprise Contract Logistics Services (ECLS) in support of the Command, Control, Intelligence, Surveillance and Reconnaissance (C2ISR) Division, AFLCMC/HBG, at Robins Air Force Base, Georgia. The ECLS performance tasks include functioning as the Service Provider (SP) at the enterprise level for Materiel Management and Warehousing and other Supply Chain Management (SCM) activities as required by the C2ISR weapon systems.

Please note that only applicants with Active DoD SECRET clearance will be considered.

Job Responsibilities

• Deals with returns, exchanges and complaints, or will perform related functions at the point of meeting customer expectations.
• Includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of defective products.
• Evaluates inventory management activities. Periodically inspects activities for compliance with policies, procedures, and directives for accuracy.
• Analyzes reports and records activities, reports inefficiencies to supervisors, and recommends corrective actions to improve operations.
• Evaluates supply efficiency and equipment management activities. Uses management products to evaluate accounts.
• Ensures security classification sensitivities of handling, shipping, receiving, transfer and storage locations are observed per applicable security classification guides.
• Plans and schedules material storage and distribution activities.
• Ensures availability, and controls use of space, material handling equipment, and required spare parts.
• Controls stock rotation to prevent deterioration and permit maximum use of dated and technical order compliance assets.
• Coordinates with customers regarding priority of deliveries and destination points. Establishes controls to deliver expedited requests within prescribed time limits.
• Works in central receiving activity; coordinates requirements for shipping with transportation.
• Manages Government Furnished Property program. Responsible for MICAP management and processing.