Ecomm Support Specialist - Incycle - Fort Collins, CO

E-Commerce Support Specialist

The E-Commerce Support Specialist plays a critical role in ensuring a seamless and premium online shopping experience for our customers. This individual is responsible for supporting the daily operations of our e-commerce platform, including order processing, customer service coordination, product listings, inventory accuracy, and cross-functional collaboration with internal teams. This role will reward diligent, detailed, and focused bike-fans who share our core belief that bikes change lives.

How You'll Make A Difference

• Monitor and manage incoming e-commerce orders, ensuring timely processing, fulfillment, and delivery
• Serve as a key point of contact for customer service teams to resolve order issues, returns, and escalations
• Collaborate with inventory planners and fulfillment teams to track product availability and maintain accurate stock levels online
• Support product listing management including item creation, descriptions, images, and pricing accuracy
• Identify and escalate system issues impacting the online rider experience
• Assist in the execution of online promotions, campaigns, and product launches
• Coordinate with marketing, operations, and retail teams to support business initiatives and resolve operational challenges
• Generate performance and support reports to track KPIs and identify process improvements
• Maintain a high standard of customer support aligned with our brand values and rider-first mindset

What You Need To Win

• 1–3 years of experience in e-commerce operations, retail support, or customer service
• Strong attention to detail, organizational skills, and problem-solving ability
• Experience working with e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, etc.)
• Proficiency in Microsoft Excel or Google Sheets
• Ability to thrive in a fast-paced, cross-functional environment
• Excellent written and verbal communication skills
• Passion for cycling or familiarity with the cycling industry is a plus

Tell Me More

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits *if applicable in state
• Compensation: $15-$17/hr

*For eligible employees

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.