Support & IT Manager - F/M - Remote Eligible

Support / It Manager

As our Support / IT Manager, you will be the backbone of our internal infrastructure and the one who ensures a smooth and secure employee experience. Your role will be twofold: managing day-to-day support and IT equipment (the ongoing tasks) while also leading key projects to evolve our IT environment.

You will be the main point of contact for all technical and hardware-related questions from our teams, and you will work on the continuous improvement of our processes and tools.

To specify:

• IT Asset Management & Onboarding/Offboarding:
  • Prepare and configure hardware (mainly Macs) for new hires.
  • Manage inventory, orders, and the lifecycle of equipment (laptops, monitors, accessories).
  • Provide hardware and software support for all employees.
  • Manage departures by ensuring the secure return and wiping of equipment.
• Technical & Application Support:
  • Diagnose and resolve technical incidents (both hardware and software) reported by users.
  • Administer our internal applications and tools (Google Workspace, Slack, etc.).
  • Act as the go-to person for questions about IT security and best practices.
• Access & Identity Management:
  • Administer our identity and access management (IAM) solution, Okta.
  • Create, modify, and delete access to various applications based on team needs, ensuring data security.
  • Manage our device management (MDM) solution, specifically Jamf (JMF).
• IT Project Management:
  • Identify opportunities to upgrade and improve our infrastructure and tools.
  • Lead improvement projects: deploying new software, enhancing security, implementing new processes.
  • Write technical documentation and user guides to facilitate the adoption of tools.
  • Stay up-to-date with the latest technologies to propose innovative solutions that fit our challenges.

Your profile for this job:

• You have around 5-6 years of experience in a similar role, combining IT support with IT project management.
• You have excellent knowledge of the Mac ecosystem.
• You have strong experience with MDM (Mobile Device Management) tools like Jamf (JMF) and IAM (Identity and Access Management) solutions like Okta.
• You know how to manage projects from start to finish, from identifying a need to deploying the solution.
• You are known for your service-oriented mindset, patience, and ability to explain things clearly.
• You are proactive, organized, and skilled at prioritizing tasks effectively.
• Strong communication and teamwork skills are essential.

Your mindset to share our adventure:

• You want to make an impact and move things forward collectively. Does hearing phrases like "Yes, but we've been doing it this way for years..." make your hair stand on end? We feel the same way: progress is made by questioning what already exists.
• You solve problems pragmatically and analytically.
• You're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you.
• Your ability to listen encourages you to challenge and improve yourself on an ongoing basis.

Benefits & Work Environment:

• Dynamic Remote Culture: At Sparteo, we embrace a flexible work environment that adapts to your lifestyle, allowing you to contribute from wherever you feel most productive, be it from home or our urban offices in Paris, Lille, or London.
• Close-knit Team: Be part of our dynamic and united team, where collaboration, innovation, and mutual support drive our collective success and create a thriving work environment.
• Vibrant Social Events: Engage in regular social gatherings and company events that foster community and celebrate our milestones.
• Rapid Growth: Experience the excitement of working with a company in rapid expansion mode, impacting the advertising technology landscape across Europe and beyond.
• Tailored Support: We provide robust career development support, including training programs, career check-ins with HR, opportunities for internal mobility, and performance feedback sessions conducted quarterly or semi-annually, depending on your role.
• RTT Days: We support work-life balance with additional rest days (RTT), provided based on position and tenure, empowering you to recharge and enjoy life outside of work.
• Comprehensive Health and pension plans: We provide a robust health benefits plan, ensuring you and your family are covered and cared for.
• Additional Perks:
  • Benefit from the Swile card for meals.
  • Partial reimbursement of public transit passes.

Ready to join Team Sparteo? Send us your CV and continue the recruitment process!

Here are the stages in our recruitment process:

• Discussions about your driving forces, your ambitions and our Sparteo mindset will be held with a member of our Talent Acquisition team.
• Analytical and business logic tests
• Discussions with one or more members of the Sparteo team, including your future manager
• Taking up references

Our recruitment process is mainly conducted by videoconference; however, certain stages may require a face-to-face meeting.