Customer Support Manager (on - site)

Customer Support Manager (On-Site)

About SPAR SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers across 10 countries. As we continue to grow, we're expanding our team with passionate professionals who are ready to make an impact. If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence—we want to hear from you!

Why SPAR?

• In-office position based in Charlotte, NC
• We recognize and reward your expertise
• Medical, dental, vision, life insurance & more
• 401(k) and Roth plans to help you plan ahead
• Maintain work-life balance with paid vacation and personal time
• Ongoing learning and development opportunities
• Join a collaborative, diverse team committed to innovation and respect

What You'll Do The Customer Support Manager plays a crucial role in delivering high-volume travel coordination and customer service for SPAR Marketing Force, Inc. This position entails managing a team that has multiple responsibilities, including travel booking, call center, field quality control initiatives, and invoicing. Duties involve all aspects of managing the team including attendance and time off, scheduling, training, and assigning tasks to maximize productivity and efficiency.

Key Responsibilities:

• Lead and manage a team of 7–10 hourly employees, approving time and time off, providing coaching, support, and performance feedback.
• Oversee wide-scale travel bookings within budget, while ensuring accuracy and timely arrangements.
• Supervise customer and client support operations in a phone center environment to maintain service quality.
• Coordinate employee mailings, communications, and related administrative tasks.
• Manage quality control team on large-scale projects to ensure compliance with company and client standards.
• Run reports to evaluate field costs and team output and use data learnings to form or amend team initiatives.
• Collaborate with leadership to create budgetary targets, streamline processes, improve customer satisfaction, and achieve organizational goals.

What You Bring

• The ideal candidate thrives under pressure, is highly organized, and can multitask effectively in a fast-paced environment.
• Experience booking travel (hotel, car rental, and airline).
• Experience with retail merchandising and planograms.
• Excellent verbal and written communication.
• Strong customer service background.
• Quickly adapt and solve problems proactively.
• Weekend availability when needed.

Ready to Make an Impact? Join SPAR and be part of a high-performance payroll team where your work directly supports our people and fuels our success. We're building the future—together.

SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.