Entry Level Customer Service - Work From Home - Remote Eligible

Our Mission

For more than 60 years, we've stood shoulder-to-shoulder with hardworking families as the only 100% union-labeled supplemental benefits provider in the world. Partnering with over 40,000 unions and associations across North America and beyond, we've built a legacy of trust by helping millions of essential workers — teachers, healthcare professionals, firefighters, veterans, and more — protect what matters most: their families, their health, and their future. When workplace benefits are reduced or lost, we step in to fill the gap. Our mission has always been simple: to educate, protect, and empower working people with the financial security they deserve.

Our Culture & Purpose

Everything we do is rooted in integrity, transparency, and genuine service. We don't just offer jobs — we build careers that make a difference. Every team member has the opportunity to impact families' lives in a meaningful way while developing long-term professional skills. Through personalized mentorship, hands-on training, and clear advancement pathways, our people grow into leaders who help others do the same.

Your Role

If you love helping others, enjoy connecting with people, and want a career that's both meaningful and rewarding, this could be the perfect fit. You'll be responsible for:

• Speaking with union members who have requested information about their benefits
• Scheduling and leading virtual meetings (via Zoom or similar platforms)
• Explaining coverage options clearly and professionally
• Managing client information and applications using simple online tools
• Ensuring accuracy and compliance through documentation and follow-ups
• Participating in professional development sessions to build leadership and communication skills
• Collaborating with your team to meet performance goals and celebrate shared success

From your very first week, you'll have the full support of experienced leaders and mentors who genuinely care about your success.

What We're Looking For

We're seeking individuals who are:

• Clear, confident communicators who listen well
• Positive, energetic, and passionate about helping others
• Detail-oriented and organized
• Comfortable working independently from home
• Motivated by growth, leadership, and teamwork
• Experienced in customer service, sales, or client relations (an asset, not a requirement)
• Legally eligible to work in the U.S. or Canada

What You'll Receive

We believe great people deserve great rewards. That's why we offer one of the most competitive compensation and benefits programs in the industry.

• Comprehensive health benefits after onboarding
• 100% remote role — work from anywhere with internet access
• Flexible scheduling for a healthy work-life balance
• Paid training and mentorship — no experience required
• Fast-track promotions for top performers
• Exclusive, all-expenses-paid trips to destinations like the Bahamas, Cancun, and Las Vegas for qualifying team members
• A supportive, mission-driven culture that values collaboration and celebrates success

Why You'll Love Working With Us

This isn't just a job — it's a career with purpose. You'll have the chance to grow personally, achieve financial success, and make a lasting impact on families who need it most. Join a team that believes in your potential, supports your journey, and celebrates every win along the way. Apply today and start building a future that truly matters — for you, and for the families you'll help protect.