Entry Level Customer Service - Work From Home - Remote Eligible

Our Mission

For more than six decades, we've proudly stood beside working families across North America as the only 100% union-labeled supplemental benefits provider in the world. Partnering with over 40,000 labor unions and associations, we've earned a reputation built on integrity and trust — helping millions of dedicated professionals, from teachers and nurses to first responders and veterans, protect what matters most: their loved ones, their livelihoods, and their peace of mind.

When traditional workplace benefits fall short or disappear, we're there to bridge the gap. Our purpose has always been simple — to educate, empower, and protect hardworking people by giving them the financial stability they deserve.

Our Culture & Mission

We believe in doing business the right way — with honesty, transparency, and heart. This isn't just a place to earn a paycheck — it's a place to build a meaningful career that makes a real difference.

Every team member plays a vital role in helping families secure their futures while developing professional and leadership skills that last a lifetime. Through personal mentorship, interactive training, and structured advancement opportunities, we help our people grow into confident, capable leaders who lift others as they climb.

The Opportunity

If you're passionate about helping others, thrive in a people-focused environment, and want your work to have purpose, you'll feel right at home here. In this role, you'll:

• Connect with union members who have requested details about their available benefits
• Schedule and lead virtual consultations (via Zoom or other platforms)
• Explain coverage options in a clear, personalized, and professional way
• Manage client applications and documents through easy-to-use online systems
• Ensure compliance, accuracy, and excellent service in every interaction
• Participate in ongoing training and development to build communication and leadership skills
• Work collaboratively with your team to meet goals and celebrate achievements

From day one, you'll be supported by experienced mentors and leaders who are dedicated to helping you succeed.

What We're Looking For

We're searching for individuals who are:

• Strong communicators who listen actively and speak with confidence
• Motivated, upbeat, and compassionate toward others
• Detail-oriented and capable of managing multiple priorities
• Comfortable working independently in a remote environment
• Driven by growth, learning, and teamwork
• Experienced in customer service, sales, or client support (helpful but not required)
• Legally eligible to work in the U.S. or Canada

What We Offer

We reward excellence and commitment with one of the most competitive compensation and benefits packages in the industry.

• Comprehensive health and life benefits after onboarding
• 100% remote work — operate from anywhere with internet access
• Flexible scheduling for a balanced lifestyle
• Paid training and personalized mentorship — no prior experience necessary
• Fast-track advancement opportunities based on performance
• Exclusive incentive trips to destinations like the Bahamas, Cancun, and Las Vegas
• A supportive, mission-driven culture that values growth, teamwork, and success

Why Join Us

This isn't just another job — it's a career that changes lives, including your own. You'll have the chance to make a real impact, achieve your financial goals, and grow into the best version of yourself — all while helping families across North America secure their future.

Join a team that believes in your potential, invests in your growth, and celebrates your success every step of the way. Apply today and start building a future that truly makes a difference — for you, and for the families you'll protect.