Customer Service Specialist - Remote - Remote Eligible

The Role

We're looking for individuals who are passionate about helping others and dedicated to creating positive client experiences. In this role, you'll be responsible for supporting union members who request information about their benefits, guiding them through options, and ensuring their needs are met with clarity and professionalism.

You'll handle both inbound and outbound communications, schedule and run virtual appointments, deliver engaging presentations, complete necessary paperwork, and ensure accuracy through quality control. This position is ideal for someone with a customer-first mindset who enjoys building strong relationships and takes pride in providing excellent service.

What We Offer

Weekly Advances & Bonuses – First-year average income of $55K

Long-Term Career Growth – Clear path for advancement and leadership development

Flexible Work Hours – Balance your career with your lifestyle

Remote Work – 100% work-from-home opportunity

Residual Income – Earn on renewals and build lasting financial stability

Full Health Benefits – Comprehensive coverage for you and your family

Hands-On Training – One-on-one mentorship to set you up for success

All-Inclusive Annual Trips – Past destinations include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas

Minimum Qualifications

Strong communication and interpersonal skills

Excellent time management and organizational ability

Must be at least 18 years of age

Ability to pass a background check

High school diploma required (post-secondary education is a plus)

Previous experience in customer service, retail, or related fields preferred but not required

Additional Information

In response to community wellness, all interviews are currently being conducted through secure video conferencing.