Customer Service Rep - WFH - Remote Eligible
Spade Recruiting
Partnering To Enhance Benefits
We partner with labor unions, credit unions, and professional associations across North America to help their members and families access permanent supplemental benefits designed to protect their income and future security.
Our mission is to serve working families with integrity, care, and professionalism, and we're looking for driven, people-focused individuals who want to grow their career while making a meaningful impact from home.
Position Overview
In this role, you'll connect directly with members who have requested information about their available benefits. You'll guide them through their options, answer questions, and help ensure they receive the protection and peace of mind they deserve — all in a virtual environment.
Key Responsibilities
Conduct virtual meetings and phone consultations with members to review benefit options
Listen attentively, identify needs, and provide clear, personalized explanations
Maintain organized records and complete all digital documentation accurately
Collaborate with team members to reach shared goals and support ongoing initiatives
Participate in training and professional development sessions to continue building skills
Contribute ideas that improve efficiency and the overall member experience
Requirements
Must be legally eligible to work in the United States or Canada
High school diploma or equivalent required
Proficient using Zoom and basic digital tools
Strong communication and active-listening abilities
Reliable, self-motivated, and comfortable working remotely
Prior experience working with people in fast-paced environments is an asset
Preferred Attributes
Natural ability to build trust and maintain positive relationships
Adaptable, dependable, and detail-oriented
Team-oriented with a strong sense of accountability
Confident communicator with professionalism and empathy
What You'll Receive
Comprehensive benefits package — dental, prescription, travel, and life coverage
Work-from-home flexibility with a schedule that fits your lifestyle
Performance rewards and incentive trips for top achievers
Career advancement opportunities through structured mentorship and leadership training
Positive, inclusive environment where effort is recognized and growth is encouraged
Make a Difference
If you enjoy connecting with people, solving problems, and creating meaningful outcomes, this is a chance to build a rewarding remote career with real purpose and long-term stability.
Apply today and take the next step toward a future where your work truly matters.