Revenue Operations Specialist

Revenue Operations Specialist

Shape the Future of Work with Eptura

At Eptura, we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Responsibilities

Deal Desk & Sales Support

• Provide front line support to sales, with the goal of delivering a seamless and efficient quote-to-cash revenue process for both new and existing business.
• Collaborate with Order Processing, Finance and Legal to accelerate the deal review and approval process, identifying and resolving potential roadblocks to maintain sales velocity.
• Review pricing, deal structures, and discounting in alignment with company policies.
• Manage and use pricing tools, including Salesforce CPQ (Configure, Price, Quote), to drive accuracy and efficiency.
• Serve as a primary point of contact for sales teams, providing technical assistance and troubleshooting for key sales tools, including Salesforce, Clari, and Groove.

Process Improvement

• Assist with the improvement of process for Deal Desk intake, prioritization, and assignment.
• Document and standardize Deal Desk processes, maintaining current SOPs and training guides.
• Streamline the sales process by identifying and proposing solutions, ensuring timely deal closures.
• Collaborate with Revenue Operations leadership to align processes with broader revenue operations goals.

Reporting and Data Management

• Perform deep-dive analyses on discounting trends, deal velocity, and forecast accuracy across new and renewal business.
• Provide direct support to sellers for their basic reporting and data needs, leveraging tools like Salesforce and Clari to deliver key insights on their performance and pipeline.
• Ensure data integrity and accuracy within Salesforce and related systems
• Monitor key performance indicators (KPIs) to identify trends and opportunities for improvement on deal and order hygiene to minimize friction of deals post close (billings, reporting accuracy, etc.)
• Monitor Data Health Dashboard and make updates as needed to ensure opportunity, quote and contract records are accurate and complete.

About You

• 3+ years of experience in Revenue Operations, Deal Desk, or a similar role preferably within a SaaS company.
• Proven track record supporting large, complex deals with enterprise clients.
• Proficiency in Salesforce, including CPQ and reporting tools.
• Detail-oriented with a focus on accuracy and process improvement.
• Demonstrated curiosity, problem-solving and proactive attitude.
• Excellent communication and collaboration skills to work effectively across teams.

Benefits

• Health, Dental, Vision & Pet Insurance
• Dependent, Spousal and Domestic Partner coverage available
• Up to $1000 Company HSA Contribution
• Medical, Dependent Care and Limited FSA Accounts
• Income Protection and Replacement - 100% Company Paid
• Short Term Disability
• Long Term Disability
• Life Insurance
• Employee Assistance Program
• Flexible PTO
• 401K with company match

About Eptura

Ready to make a difference? Explore opportunities with Eptura and join us on this incredible journey. Joining Eptura means becoming part of a forward-thinking, dynamic team that's on a mission to shape a better, more connected future. We're seeking passionate, driven individuals who want to make a real impact and be at the forefront of workplace innovation.

At Eptura, diversity and inclusion are at the heart of what we do. We believe that embracing unique perspectives and backgrounds leads to stronger teams and better solutions for our customers. We are committed to creating a flexible, inclusive environment where everyone is welcome and empowered to succeed.