Technical Support Engineer

Technical Support Engineer

The team is responsible for providing high-quality technical support across a wide suite of products within the DVR business segment. The TechOps team works closely with a highly competent client services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided with a high-quality service and maintain client satisfaction. The team is responsible for owning and maintaining our cloud-hosted apps.

The role is an extremely critical role to help affect a positive client experience by virtue of maintaining high availability of business-critical services/applications.

The role provides for the successful candidate to have:

• Opportunity to interact and engage with senior technology and operations users
• Work on the latest in technology like AWS, Terraform, Splunk, Grafana etc.
• Work in an environment which allows for complete ownership and scalability
• Exposure to learn about industry-leading equities products

We are looking for a seasoned TechOps/app Support Engineer who has experience:

• Delivering all aspects of production support for various applications, along with some of the 3rd party vendor products, including incident resolution or proactive mitigation, change & problem management; would ensure compliance with all agreed SLAs and requirements
• Managing and maintaining cloud infrastructure
• Performing a variety of tasks, including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarising and communicating progress and status
• Mentoring and developing junior members of the team
• Ability to act as SME and ability to independently handle client issues and incident escalations

Bachelor's degree in Computer Science/Engineering (B.E./B.Tech) or equivalent experience, with strong fundamentals and a continuous-learning mindset.

Proven TechOps/Application Support experience covering incident, change, and release management (including SLA adherence, escalations, and proactive mitigation of production issues).

Hands-on Linux and Windows production support skills, including troubleshooting and scripting/automation (Shell and/or Python).

Working knowledge of cloud and DevOps tooling: AWS, CI/CD, GitHub/GitLab, containerization, and monitoring/observability tools (e.g., Splunk, Grafana); Terraform is a plus.

Strong analytical and communication skills (written/verbal English), able to translate technical issues to non-technical stakeholder.

All candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

At S&P Global Market Intelligence, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. The EEO is the Law Poster describes discrimination protections under federal law.