Sr Specialist, Platform Engineering

Techops/App Support Engineer

The TechOps team is responsible for providing high quality Technical Support across a wide suite of products within DVR business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps.

The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/applications.

The role provides for successful candidate to have:

• Opportunity to interact and engage with senior technology and operations users
• Work on latest in technology like AWS, Terraform, Splunk, Grafana, SQL etc.
• Work in an environment which allows for complete ownership and scalability
• Exposure to learn about industry leading Equities products

We are looking for a seasoned TechOps/app Support Engineer who has experience:

• Delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements
• Managing and maintaining cloud infrastructure
• Performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status
• Mentoring and developing junior members of the team
• Ability to act as SME and ability to independently handle client issues and incident escalations

Someone with 5+ years of Application Support/TechOps experience having below skills:

• Knowledge of cloud technologies like AWS, Containerization, CI/CD, GitHub/Gitlab, Cloud networking - Must
• Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python), Java – Must
• Keen problem solver with analytical nature and excellent problem-solving skillset
• Open minded, flexible and willing to adapt to changing situations
• Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines
• Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issues/concepts to non-tech stakeholders

At S&P Global Market Intelligence, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Our mission is Advancing Essential Intelligence. Our people are more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our values are Integrity, Discovery, Partnership. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal.