SR. Operations Analysis Specialist

Operations Analysis Specialist

The Role: Operations Analysis Specialist

The Team: The triResolve Client Services team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The Client services rep will provide support to our clients and work closely with the product, business, development and sales teams globally.

The Impact: Client Services is responsible for the smooth and timely running of the triResolve service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, with regards to features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the OTC Derivatives space. Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings. triResolve Client Services is responsible for client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements. This can only be delivered in close collaboration with Business Management, Product Management, Development and Sales teams.

What's in it for you: We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Tri-resolve suite of products.

This role presents an excellent opportunity to be part of an Financial crime team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.

Responsibilities:

• On-boarding
• Onboarding of new clients/funds and existing clients to new functionality/workflows
• Customer Service
• Daily assistance to subscribers on all issues relating to the service (via email, phone and in person)
• Trade data normalisation / handling
• Review reconciliation output; investigate and fix differences
• Ensure structured and effective delivery of service
• Self- education about current and upcoming market regulations and other significant changes
• Customer Success Management
• Partnering with the Customer Success team on operational issues to ensure a positive client experience and relationship is fostered and maintained
• Productivity/ Workflow Improvements
• Discuss internal requests for new functionalities to improve the product offering
• Assist developers and Product Management with requirements and UAT testing as well as being closely involved in the development process

What We're Looking For:

Skills:

• The ability to interpret trade data
• Customer relationship skills
• Ability to think outside the box and challenge existing status quo
• Proficiency in using text editors and advanced spreadsheet functions
• Ability to work in a fast pace environment
• Ability to multitask
• Good communication skills (verbal and written English)
• Good teamwork skills and being a quick learner

Knowledge & experience:

• Extensive previous experience with triResolve or similar relevant background
• The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients
• Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial
• Basic understanding of market and credit risk management of OTC Derivatives would be beneficial shifts.

The Location: Gurgaon, India

About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.