Specialist, Revenue Operations, Enablement - Remote Eligible

Specialist, Revenue Operations

The role is responsible for improving team efficiency, positively impacting the entire Commercial organization and the client experience. Key responsibilities include providing administrative support to frontline sales representatives and relationship managers within the Salesforce CPQ and billing system.

Responsibilities include:

• Draft and manage contracts for new sales and renewals using DocuSign, ensuring compliance with legal requirements and internal policies.
• Process opportunities for new sales and renewals in Salesforce CPQ, ensuring that all pricing is accurate and aligned with company standards.
• Coordinate with the Legal team, Order Management, Fulfillment, Client Financial Relations, Cash Apps, Finance, Sales Crediting, and other OTC teams to resolve client queries efficiently and effectively.
• Generate and analyze SFDC reports to provide insights on sales performance, operational efficiency, and areas for improvement within the Revenue Operations process.
• Participate in data governance projects, assisting with data clean-up activities within Salesforce to maintain high data quality standards.
• Address general inquiries related to new sales and renewals via chat, email, or phone, providing timely and effective support to both internal stakeholders and clients.
• Conduct root cause analysis of issues within the OTC system, aiming to improve data quality and enhance the overall client buying experience.

Requirements include:

• Strong comprehension, verbal, and written communication skills, enabling effective interaction with various stakeholders.
• Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint, is preferred to facilitate reporting and documentation.
• Familiarity with Salesforce CPQ and billing systems is advantageous, as it will enhance the ability to perform job functions effectively.
• Attention to detail, self-motivation, a positive mindset, and an excellent work ethic are essential to thrive in a fast-paced environment.