Head Of Operations Management, Digital Services Business Operations - Mobility

Head Of Operations Management, Digital Services Business Operations

The business operations team is dedicated to achieving operational excellence by streamlining processes and driving best-in-class performance across the organization. With a focus on building a strong, collaborative global team, they support a dynamic and entrepreneurial services organization that values innovation, fun, and continuous improvement. Together, they are committed to shaping a world-class environment where talent thrives, and business objectives are consistently exceeded.

The head of operations management leads the operational excellence agenda for the digital services organization, overseeing it financial management, vendor and contract management, and communications. This role partners with leaders across the business, finance, legal, and procurement to ensure robust financial governance, cost control, compliance, and effective communications. The head of operations management is a key driver of process improvement, best practices, and operational transparency, supporting a dynamic, innovative, and high-performing organization.

Responsibilities and impact:

• Team leadership & hands-on expertise: manage and develop a high-performing team responsible for it financial management, vendor and contract management, and communications functions within the cio organization, while also demonstrating the ability to perform these functions directly when required.
• It financial management: oversee and, when necessary, personally establish and track cio organization budgets, ensuring alignment with strategic objectives. Direct and participate in collaboration with finance on budgeting, reporting, and financial analysis. Lead and contribute to tracking and controlling it costs to ensure budgets are maintained and drive the identification and implementation of cost-saving opportunities.
• Vendor and contract management: direct the team's liaison efforts with legal, finance, and procurement on vendor and contract management for the cio organization. Ensure the team accurately tracks vendors, contracts, budgets, prs, and related financials. Lead the development and maintenance of processes for vendor selection and evaluation, including templates and best practices. Ensure the team understands and applies contract management practices and governance requirements. Guide the team and directly ensure contracts meet compliance criteria from regulatory, internal, audit, and reporting perspectives.
• It communications management: manage and lead yearly communications planning for the cio organization. Oversee and contribute to the development and maintenance of communications templates for various operational needs.
• Communications liaison: direct and participate in liaison efforts with the corporate communications teams to ensure consistent messaging and alignment. Guide and participate in coordinating communications with subsidiaries and internal teams, ensuring clarity and consistency.
• Intranet management: oversee and manage intranet content for the digital services organization.
• Incident and outage communications: ensure the team manages communications related to outages, incidents, and status reporting for both internal and external audiences.
• Leadership & team development: foster a collaborative, innovative, and continuous improvement culture within the team; mentor and develop staff to promote operational excellence, while also leading by example through direct involvement in operational activities.

what we're looking for:

• senior leadership experience: 10+ years of progressive leadership in it operations, financial management, vendor/contract management, and communications within large, complex, global organizations.
• it financial management expertise: extensive experience in establishing, tracking, and managing multi-million-dollar it budgets, cost management initiatives, and financial governance.
• vendor & contract management skills: demonstrated success in overseeing vendor selection, contract negotiation, compliance, and lifecycle management, including deep familiarity with procurement and legal processes.
• strategic communications: proven ability to design and execute comprehensive it communications strategies, including incident management, status reporting, and executive briefings.
• compliance & governance: strong knowledge of regulatory, audit, and compliance requirements relevant to it financial and contract management; experience implementing policies and controls to ensure adherence.
• operational excellence: track record of driving operational improvements, process optimization, and best practice adoption across it operations teams.
• collaboration & influence: exceptional ability to partner and build relationships with senior leadership, finance, legal, procurement, communications, and subsidiary teams.
• team leadership & development: demonstrated success in building, mentoring, and leading high-performing teams; ability to balance strategic oversight with hands-on execution when needed.

location:

this role requires onsite presence three or more days a week in our centreville, va location

about s&p global mobility:

at s&p global mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

what's in it for you?

advancing essential intelligence.

our people:

we're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that essential intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

our values:

integrity, discovery, partnership

throughout our history, the world's leading organizations have relied on us for the essential intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

benefits:

we take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at s&p global. Our benefits include:

• health & wellness: health care coverage designed for the mind and body.
• flexible downtime: generous time off helps keep you energized for your time on.
• continuous learning: access a wealth of resources to grow your career and learn valuable new skills.
• invest in your future: secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• family friendly perks: it's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• beyond the basics: from retail discounts to referral incentive awards—small perks can make a big difference.

for more information on benefits by country visit:

https://spgbenefits.com/benefit-summaries

global hiring and opportunity at s&p global:

at s&p global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

recruitment fraud alert:

if you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

equal opportunity employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

if you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US candidates only: The EEO is the Law Poster describes discrimination protections under federal law.

pay transparency nondiscrimination provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA5