Director - managed Services

Director, Head Of Regulatory Operations-Managed Services

This role will own the strategy, execution and commercial development to drive Cappitech's Regulatory Operations Managed Services capabilities. This role will oversee multiple teams/pods of operations teams providing a managed service to various clients, either through a full outsourcing arrangement or through partial/ad hoc support to assist our client's operations teams to fulfill their regulatory obligations. The Director role is a strategic position that will need to collaborate with multiple stakeholders including sales, business development, product, etc. As part of Cappitech's Managed Services offering, this role is ideal for someone looking to make a meaningful contribution in a dynamic, fast-evolving environment where precision, collaboration, and innovation are critical.

Responsibilities

• Set strategic direction for the commercial reg ops offering
• Hire and develop of team as a ring fenced pod or cross client
• Develop internal runbooks, policies, training documentation, artifacts to support training and management of the team
• Create KPI's on clients engagement and success factors for senior stakeholders.
• Develop and implement a tracking system to monitor the scope of support activities.
• Establish and manage an approval and prioritization process for new and non-standard reporting requests.
• Define, implement, and align RACI matrices and Service Level Agreements (SLAs) with key internal teams.
• Drive automation and standardization solutions based on business needs and demand.
• Prioritize and track reporting enhancements in collaboration with internal and external stakeholders.

Candidate Requirements

• Bachelor's degree required.
• Minimum 10+ years of experience in regulatory transaction reporting within a major buy-side institution, top-tier investment bank, or management consultancy.
• Hands on experience with regulatory reporting operations such as EMIR, MiFID, ASIC, MAS, HKMA, CSA, SFTR, or CFTC/SEC-SBSR is essential.
• Deep expertise in building, developing and managing global operations teams in the transaction reporting domain.
• Strong risk management awareness with the ability to identify risk events and escalate appropriately to senior management.
• Solid understanding of derivatives, transaction information and reference data, with the capability to interpret requirements, source relevant data, and translate findings into internal workflows.
• Broad knowledge of front, middle, and back-office functions within financial institutions.
• Broad understanding of market infrastructure in OTC and ETD derivatives including trading venues, clearing houses and service providers.
• Solid understanding of trade lifecycles.
• Proven track record in owning and implementing new processes and driving change management initiatives.
• Demonstrated ability to lead projects and processes with clear plans, objectives, timelines, and successful outcomes. Skilled in independently creating and presenting executive summaries and management updates.
• Strong influencing skills with the ability to lead and motivate stakeholders across teams and the wider organization.
• Clear and communication style, and comfortable engaging with clients, senior leaders and various internal/external stakeholders.
• Solution-oriented mindset with a history of successfully implementing, standardizing, and improving processes.
• Excellent collaboration skills for managing projects across global teams, combined with the ability to work independently as a self-starter.

• Excellent project management skills, including strategy development, framework setting, end-to-end project ownership, goal and task setting, progress tracking, stakeholder communication, issue resolution, and managing change requests and competing priorities.

At S&P Global Market Intelligence, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision