Customer Support Associate

Customer Support Associate, Regulatory & Compliance

You'll sit within the Regulatory & Compliance Customer Support organization, working closely with a regional and global coverage model supporting clients across AMER with strong collaboration across APAC and EMEA. Report into a Client Services manager and partner with senior stakeholders for escalation management and priority resolution.

Collaborate with peers and commercial partners to ensure consistent CPM implementation processes in AMER, while aligning with global standards. Coordinate with internal teams (e.g., product, implementation, operations, and other business functions) to share client feedback, resolve dependencies, and improve delivery outcomes.

Your work will directly strengthen client outcomes and help the organization scale service excellence across regions. Reducing risk and improving client experience through proactive escalation ownership and consistent issue resolution. Increasing product adoption and retention by aligning CPM capabilities to real client processes and driving meaningful usage.

Improving implementation quality in AMER through standardization, documentation, and close partnership with commercial and delivery teams. Translating client sentiment into actionable insights that support product enhancements and service improvements. Elevating team performance through knowledge-sharing, training, and up-to-date procedures that make delivery repeatable and reliable.

Responsibilities:

• Works with client and leadership team to maintain proactive management of client escalations, issues and other items that require special handling.
• Increase adoption of Regulatory and Compliance suite of products amongst client base through understanding of day-to-day processes and workflows.
• Work closely with peers and commercial partners to ensure consistent processes and procedures are being followed for product implementation.
• Training and providing support to the team.
• Coordinate with internal business functions to share client sentiment and identify product enhancement opportunities.
• Ability to use various applications and tools to support the client services process, including reporting, analyzing and tracking metrics.

What's in it for You

This role is designed for someone who wants to grow as a client-facing professional while building strong domain expertise in regulatory and compliance-enabled solutions.

-Deep product expertise across the Counterparty Manager suite and related onboarding/implementation workflows.

-Hands-on experience supporting global clients across APAC, EMEA, and AMER, strengthening your stakeholder management and communication skills.

-Exposure to cross-functional collaboration (product, commercial, implementation, operations), expanding your business and delivery perspective.

-Opportunities to build leadership capability through SME ownership, floor support, training, and process standardization.

-A clear platform to progress into roles such as Senior Customer Support/Implementation Lead, Product Specialist, Customer Support Lead, or Regional SME.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal