Client Service Specialist - Indices & Etf’s

Client Service Representative

Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities. ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers. The EBS Client Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.

The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved. Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business. You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.

• Manage incoming customer requests using internal systems and processes.
• Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
• Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
• Manage the communication and relationship between clients and the business.
• Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
• Drive continual improvement of the client service processes.
• Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.

Basic required qualifications include the ability to self-organize, schedule, and prioritize effectively, manage multiple tasks and deliver to a high standard while meeting tight deadlines, advanced working knowledge of main Microsoft Office programs, strong oral and written communication skills, experience with client facing responsibilities an advantage, interest in working with software systems and technology, and adept at building and maintaining relationships with external clients and with colleagues at all levels.

• Experience or strong knowledge of indices and ETFs an advantage.
• Experience with SQL Server, XML, JAVA, or Python beneficial.
• Prior use of salesforce or similar client support tools.
• Data visualisation and/or AI experience desirable.

This role is limited to persons with indefinite right to work in the United Kingdom.

At S&P Global Market Intelligence, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Our purpose is to push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. We are committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We focus on integrity, discovery, and partnership. We provide health and wellness coverage, flexible downtime, continuous learning opportunities, investment in your future, family-friendly perks, and beyond the basics to make sure you thrive at S&P Global.

S&P Global is committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. We are an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.