Business Analyst II - Salesforce

Salesforce Pmba

We are the stewards of critical business platforms that power S&P Global's internal operations. From Salesforce to Order-to-Cash, Fulfillment, Reporting, and Workflow automation — our team ensures these systems evolve to meet growing enterprise demands. You'll collaborate with globally distributed teams and contribute to building secure, scalable, and impactful business applications.

As a Salesforce PMBA, you'll drive the evolution of our Salesforce ecosystem by combining strong platform knowledge, business analysis, and project leadership. This hybrid role is designed for someone who can understand the big picture, define detailed requirements, and lead end-to-end solution delivery across Salesforce modules — including Sales Cloud, Service Cloud, and integrated AppExchange partners.

You'll be at the forefront of platform governance, large-scale project execution, and continuous process optimization — enabling teams across the organization to deliver faster, better, and smarter.

Influence the future architecture of our Salesforce platform

Lead multi-team projects and enterprise-scale deployments

Mentor and grow into leadership roles

Work on a modern tech stack with tools like Copado, Metazoa, X-Author, Salesforce APIs, and DevOps pipelines

Shape industry best practices in CRM at a Fortune 500 organization

Set strategic direction and enforce platform standards across security, access control, configuration, and data integrity.

Configure and maintain Salesforce features including: Lightning App Builder, Flows, Validation Rules, Workflow Rules, Reports, Dashboards, Page Layouts, and Record Types.

Collaborate with cross-functional stakeholders to gather requirements and design scalable solutions.

Plan and lead deployments using Copado and version control systems.

Manage testing, QA, UAT, and production release cycles.

Troubleshoot system issues and perform root cause analysis.

Mentor junior team members and promote continuous learning.

Lead initiatives related to Salesforce data migration, duplication management, and system integration (ERP/CPQ).

Act as a trusted advisor for Order-to-Cash processes and overall CRM architecture.

3–6 years of experience in Salesforce administration or business analysis roles (Lightning preferred)

Minimum 2 years of experience working in Salesforce Lightning Experience

Hands-on experience with Sales Cloud, Service Cloud, and Salesforce integrations (API/ERP)

Strong knowledge of Salesforce configuration: workflows, formulas, approval processes, validation rules

Experience delivering projects using Agile/Scrum methodologies

Working knowledge of data migration tools (Data Loader, Workbench, dataloader.io)

Excellent communication, problem-solving, and time management skills

Familiarity with Salesforce DevOps tools (Copado, Jenkins)

Salesforce Administrator or Advanced Administrator certification

Salesforce Sales Cloud Consultant certification

Experience with Copado (Admin or Developer certification is a plus)

SAFe or Agile practitioner certification

Experience with Order-to-Cash workflows or CPQ

Familiarity with Salesforce Inspector, Metazoa, and X-Author

Working SQL knowledge

Willingness to work in the night shift

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf