Associate, FIG Client Services

Client Services Representative

The Location: Islamabad, Pakistan

Work Shift: This is a Night shift position. You should be flexible to work on any other shift depending on business need, including at least one month a year of working on weekends.

The Team: The FIG Client Services team is responsible for providing support for our business intelligence tool, Capital IQ Pro, by holding investigative conversations with clients & driving product usage. The team is dedicated to supporting and training our diverse clients on the Financial Institutions Group (FIG) solutions available on S&P Global Capital IQ Pro.

Being present in the US, Pakistan, India, Philippines & Argentina makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc)

The Impact: As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover. Additionally, you'll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

What's in it for you: Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward outstanding performance with growth opportunities. Sharpen social skills while interacting with industry leaders. Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & universities located across the world. Learn technical expertise like MS Excel and SQL. Opportunity to take on additional responsibilities such as PCO Campaigns, Client Webinars, KB Articles, PRG's and any site level projects.

Responsibilities: Provide Client Services via phone, email, and chat. Make suggestions regarding product usability, presentation, and data quality. Work with clients and internal colleagues to help build customized, data-intensive Excel models. You will work with Associates on projects that improves and develop subject matter expertise of the Associate. Work alongside Account Management, Data Management, Product Management, Technical Support, Financial Modeling to address client concerns. Conduct product demo/walkthrough of Capital IQ Pro to the clients, particularly focusing on FIG solutions and Product functionalities. Assist with Training and Mentoring new hires after demonstrating expertise in product knowledge and best practices for client and case management.

What We're Looking For: Basic Qualifications: Minimum of a Bachelor's/College degree in Economics, Finance or equivalent. Knowledgeable in finance, capital markets or the global economy. Excellent written and verbal communication skills. Strong attention to detail and ability to multitask effectively. Team-player mentality with tight-knit teamwork skills. Flexible to changes in a rapidly growing environment. Preferred Qualifications: Additional relevant qualifications such as ACCA and CFA would be an advantage.

Integrity, Discovery, Partnership

Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision