Associate, FIG Client Services

Client Support Specialist

You will be part of a diverse global team responsible for providing client support on our business intelligence tools. You will hold investigative conversations with clients to drive product usage and revenue. You will be the nerve center of the organization where you are the face of the organization to our clients. You will help them with their questions while showcasing your vast knowledge of our tools, our data, and the industries we cover. You will also be their advocate and work with different teams inside the organization across many functional areas (Sales, Technology, Content, Industry Research etc.)

The Financial Institutions Group team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in Argentina, India, Pakistan, Philippines, United Kingdom, and USA makes it a truly global team. Members of the team get to learn in-depth global financial industry knowledge, produce webcast presentations, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.)

As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you'll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

Sharpen social skills while interacting with industry leaders. Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations and universities located across the world. Learn technical expertise like MS Excel and SQL. Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward outstanding performance with growth opportunities. Based on planned growth & initiatives, you can excel in your career here.

• You will provide client support via phone, email, and other mediums
• You would make suggestions regarding product usability, presentation, and data quality
• You will work with clients and internal colleagues to help build customized, data-intensive Excel models
• You will work with Senior Associates on projects which improve and develop subject matter expertise
• Partner with product teams on the timely and thorough testing of our products, with an eye toward the client experience
• Help clients with MI mapping tools to conduct market analysis related to mortgage, demographic, and asset level research
• Lead Proactive Outreach Campaigns on U.S. bank regulations and product enhancements
• Conduct webcasts for our clients with expert knowledge of the FIG industry
• Use Excel Intermediate knowledge to create templates on multiple combined datasets currently not available on the website
• Create SFDC reports and analyze the data to improve the daily procedures of the team
• Lead associate training and mentor new hires
• Lead FIG projects assigned and be able to initiate self-driven projects and initiatives

What we're looking for?

Basic Qualifications:

• Minimum of a Bachelor’s/College degree in Economics, Finance or equivalent
• Knowledgeable in finance, capital markets or the global economy
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask effectively
• Team-player mentality with tight-knit teamwork skills
• Flexible to changes in a rapidly growing environment
• Strong collaboration skills
• Proficient ability to navigate and use common computer programs

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.