Associate, Client Support (financial Institutions Group)

Client Support Associate

The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day-to-day basis, the associate's time is spent addressing client questions and requests about the platform (S&P Capital IQ Pro) and the FIG (Financial Institutions Group) data set and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams, account management, and sales.

The impact: Along with providing the best product in the market is providing the best support for it. Associates have a direct impact on the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole. Since the Associates are directly contacting clients, they also have the opportunity to relay feedback to the company and understand the needs of the clients which is valuable to the development of the Platform.

Associates are trained to be experts in using the products, and given that they receive on a day to day basis feedback from clients, they have a good opportunity to explore roles in the product management/content side of the operations. Since they have client interaction experiences as well, they also have a good position to discover opportunities in account management and sales.

The associates are our link between the end-user and our products. Combining expertise in our product with a deep understanding of who our clients are and how they use our tools, associates provide the highest quality support. You will assist our clients with the following tasks:

• Functionality – Associates consult with our clients on the best and most efficient way to achieve quality results. (Ex. How to navigate through the platform or maximize the use of the product)
• Data – for our clients to feel confident using our data, Associates must be able to explain our collection process as well as the methodologies behind our calculations (Ex. How did we collect the data? How did we arrive at certain financial calculations?)
• Problem-solving – providing creative solutions to meet our customers' needs
• Excel modeling – Associates assist our clients in building financial models (Ad hoc task and not your main responsibility)
• In addition to their daily responsibilities, Associates will also have the opportunity to specialize and receive additional training on a particular Platform/Product and with the FIG data set (Financial Institutions Group)

Qualifications:

• Overall successful candidates are bright, fast learners with a strong interest in learning about financial markets.
• Fresh Graduates are welcome to apply as long as there is a strong interest to learn and build a career in Finance
• 1-2 years of Client Services experience would be an advantage, preferably in the financial industry.
• Sound working knowledge of Microsoft Excel
• Desire and flexibility to learn and grow in an ever-changing environment
• Must have excellent oral and written English communication skills.
• Must be willing to work in Makati with a flexibility of working in Day or Night Shift. Must be amenable to work on holidays and weekends (shifting schedules)
• Amenable to work on a hybrid setup

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf