Application Support Analyst

IT Operations Team Member

The IT Operations team at S&P Dow Jones Indices (S&P DJI) owns and maintains the production IT systems that underpin S&P DJI's index platforms and applications, ensuring their high availability. We prioritize service excellence, collaborative problem-solving, and continuous improvement while working with global stakeholders across business operations, infrastructure, and development teams to support the robustness of S&P DJI's critical index platforms.

Provide daily Level-2 production support for Index Data Platforms, ensuring high availability and timely resolution of issues to maintain business continuity

Monitor and validate daily data load jobs, proactively identifying failures and performance degradation before they impact business operations

Support historical data migration activities, including validation, reconciliation, and issue resolution to ensure data integrity across platforms

Respond to critical production incidents with immediate workarounds and drive restoration efforts to meet stringent business continuity requirements

Partner with business operations teams to deliver technical and data support, investigating data queries and resolving operational issues efficiently

Perform comprehensive root-cause analysis, track defects through resolution, and collaborate with engineering teams to implement permanent fixes

Lead post-incident reviews and ensure corrective and preventive actions are documented, tracked, and implemented to prevent recurrence

Execute disaster recovery processes and coordinate change management activities including approvals and release coordination with global teams

Maintain and continuously improve support documentation, runbooks, and procedures while communicating effectively with global customers and stakeholders

Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent demonstrated work experience in production support environments

3-5 years of hands-on experience in Level-2 application and data production support with proven track record of issue resolution

Proficiency with database technologies such as Microsoft SQL Server, Oracle, PostgreSQL, or other relational databases, including PL/SQL troubleshooting and stored procedures

Experience with enterprise application technologies including Microsoft.NET (C# MVC), Java, RDBMS, and modern web frameworks

Strong experience with cloud platforms such as AWS services including ECS, EC2, RDS, S3, CloudWatch, EMR, Lambda, Glue, or equivalent cloud technologies

Proficiency with monitoring and observability platforms such as Datadog, Dynatrace, Grafana, or similar monitoring solutions

Experience with DevOps practices and CI/CD pipeline management using tools like Jenkins, Azure DevOps, GitLab CI, or similar automation platforms

Familiarity with ITSM processes and tools such as ServiceNow, PagerDuty, or similar incident management platforms for enterprise support workflows

Knowledge in Financial Services with experience in Index/Benchmarks, Asset Management, or Portfolio Investment domains

Experience working with large datasets across Equity, Commodities, Forex, Futures, and Options asset classes in production environments

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

Advancing Essential Intelligence.

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. The EEO is the Law Poster describes discrimination protections under federal law.

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