Account Manager, Primary

Account Management Role

As the key partner for our clients, the Account Management team masters industry and product knowledge to keep clients informed. Account Managers work with their clients to learn about the challenges and opportunities they face and discuss how Market Intelligence solutions can enable them to achieve value through their partnership with the organization.

In this role you will have the opportunity to immerse yourself in the exciting expansion of our client segmentation model. You'll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure. This team will have a special focus on the growth of the overall book of business through greenfield opportunities in addition to renewal of existing business.

Responsibilities:

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers' workflow
• Discuss current service use case
• Assess clients' needs for new opportunities and work to close greenfield sales
• Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
• Manage incoming calls and e-mails from assigned accounts
• Provide client training through a variety of channels
• Contact all new contracts added and users to drive product's adoption
• Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
• Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
• Secure renewal through coordination with pod lead, manager, and other teammates
• Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
• Maintain and grow industry knowledge by attending webinars and other topical trainings
• Other tasks as assigned

Basic Qualifications:

• University degree or equivalent education
• Experience working with corporations and professional service organizations in a client service, sales, or product support role/setting.
• Interest in solving problems for clients through the delivery of market data solutions and analytical tools.
• Proficiency in MS Office, Excel and Salesforce.
• Strong interpersonal communication skills, and confident in delivering product demonstrations.
• Must be amenable to work in a US business hours

At S&P Global Market Intelligence, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values: Integrity, Discovery, Partnership

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.