Inside Sales Coordinator

Inside Sales Coordinator

Southworth International Group, Inc. (SIGI), located in Falmouth, ME, has an immediate opening for an Inside Sales Coordinator. SIGI is the world's largest manufacturer of ergonomic material handling equipment for vertical lifting and work positioning. Our products are designed to improve worker productivity while reducing the potential for worker injuries. Anywhere that workers are lifting and positioning items, handling pallets, working with parts in containers or transporting loads in a factory or warehouse, Southworth has a product to make the job faster, safer, and easier.

Why work for SIGI? Because we understand that our success is a direct result of the efforts of our talented and dedicated employees. We are committed to offering job opportunities that are financially, intellectually, emotionally, and socially rewarding. We strive to provide a safe, clean and collaborative work environment with a focus on continuous improvement. We are an established and growing company and take great pride in the products we make. You will find our culture to be respectful and inclusive, and team-oriented, where you can have a direct impact on our success. Here at SIGI, you will find career development and promotional opportunities, along with job security and transparent communication about the company's performance.

We offer a great total compensation package including competitive base salary and affordable benefits like health, dental, vision, and life insurance. In addition, we offer retirement plans (401K with matching), paid time off for vacation, sick, maternity/paternity leave, holidays, and community service/volunteer time. We also offer on-the-job training for skills development, and tuition and technical certification reimbursement. We contribute to sustainability initiatives and community involvement and contribute to the local economy and global supply chain.

The Inside Sales Coordinator partners with our Regional Sales Managers in assigned territories to provide direct sales support to dealers and distributors. The position is based at the SIGI headquarters in Falmouth, Maine with a focus on the Southworth product portfolio primarily for the material handling industry.

Duties and responsibilities include:

• Work closely with Regional Sales Managers to achieve or exceed sales goals
• Receive incoming inquiries from end users and distributors to
• Promote our products and guide customers to proper piece of equipment for their application
• Direct end users to local distributors for pricing and follow-up
• Prepare quotes for distributors
• Interface with Regional Sales Managers, Distributors and End users (clients) to gather information on business goals to help identify the correct product to support their needs
• Partner with Engineering, Estimating, Sales Administration to Manufacturing and Product Support groups to quote special custom units to assure best product solution that meets the expectations of the end user
• Work with Sales Admin team to ensure accurate quote documentation is provided as orders are received
• Manage any changes or status requests that may occur after distributor has placed their order
• Work within the CRM system (Salesforce) to maintain customer contact information as well as manage new leads and opportunities
• Qualify incoming inquiries from new sales channel opportunities with Regional Sales Managers to expand sales base
• Coordinate with Sales appointed Manufacturing Liaison to assure customer request for lead times will be met. Communicate with customers about any shipment delays
• Promote new products and sales promotions as they arise
• Work with Regional Managers to follow up on all outstanding quotes and qualify status with distributor salespeople
• Continually promote Southworth products to distributors and work to strengthen bonds, ensure product knowledge, and keep Southworth "top of mind" for product needs
• See the product sale through from initial call to shipment, ensuring customer is informed of timelines and any change sign offs as needed

Qualifications – Skills and Experience:

• Associate's degree, preferably in Business
• 1+ years of experience in industrial product sales/material handling sales
• Intermediate to advance proficiency in Microsoft 365 office applications, including Teams, CRM (Salesforce preferred), and CPQ related software

Qualifications- Key Competencies:

• Customer service focused
• Proven verbal and written communication skills
• Ability to work individually and collaboratively in a team environment
• Attention to detail
• Self-directed
• Some mechanical aptitude preferred
• Ability to prioritize and organize a continually changing workload in a fast-paced environment
• Problem-solving skills and ability to adapt to change