Specialist, IT Support

Specialist, IT Support

The IT System Specialist will be an integral part of the ITS Infrastructure team supporting the Southwire enterprise systems and users. The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We're looking for team-oriented, highly motivated professionals with backgrounds in IT. It will also be required to travel when needed for SAP Go lives, acquisitions, site closures, etc. This position will cover several manufacturing locations and might require occasional travel.

Key Responsibilities

• Work with IT, plant personnel, and 3rd party on installation of IT/OT equipment.

• Support Connected Factory in the plants and perform functions related to push to print systems and equipment, visual displays and testing equipment for product quality sampling

• Providing IT assistance to staff and customers

• Attend Staff and client meetings as required.

• Train end-users on hardware functionality and software programs.

• Resolve incidents and service requests in a timely manner.

• Other responsibilities as assigned.

Required Education & Experience

Minimum Education Level: High School Diploma

Years of Experience: 5+ years

Field of Expertise: IT support

Preferred Education & Experience

Minimum Education Level: Associates

Specialized Degree: IT related

Years of Experience: 8+ years

Preferred Skills, Licenses, & Certificates:

• Experience in troubleshooting Dell Latitude and Precision model PCs, Zebra label printers, mobile computers, and other IT end user devices

• Experience working in Operation center

• Experience with Network configuration and troubleshooting.

• Strong technical acumen and computer skills required.

• Highly motivated, results-driven self-starter with good organizational skills, keen focus on details, proven ability to meet tight deadlines and to perform in a fast-paced environment with a high level of accuracy.

• Excellent communication, presentation, and interpersonal skills Always maintain a high level of courteous customer service

• Great communication skills, positive attitude, and expert troubleshooting. Experience with Audio Visual equipment, setup and support

• Ability to work with cross functional teams including co-ordination with server, network, field technicians, end users , customer and project managers.

• Flexibility to work extended hours as required to meet deadlines.

• Availability for 24/7 on-call duty on a rotational basis

Spans of Control

Reports To (Supervisor Title): Manager, IT /OT Operations

Does this role Manage Southwire Team Members: No

Scope: Multiple Locations

Travel

Travel: International % of Time: Up to 25%

Workplace Setting: In Office / On Site (4+ days a week)

Physical Requirements

Carrying/Lifting % Time 10%

Standing % Time 25%

Sitting % Time 35%

Walking % Time 30%

Working Conditions

Office

Laboratory

Plant Floor

Overtime, Weekends, & Holiday

Heights/Elevated Platforms

Dust/Fumes/Gases/Chemicals

Loud Noise

Competencies

Nimble Learning

Customer Focus

Plans and Aligns

Collaborates

Balances Stakeholders

Action Oriented

Skills

Nimble Learning

Customer Focus

Plans and Aligns

Collaborates

Balances Stakeholders

Action Oriented

Benefits We Offer:

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.