The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
It is the responsibility of the Deposit Ops Exception Specialist I to perform accurate critical functions of the daily operations of the bank under tight time restrictions to meet our customer's expectations. The daily functions of the Specialist support/facilitate upwards of $1 Billion in exceptions per month. Position is responsible for making timely and accurate independent decisions on the posting of customer account items daily while considering impact to customer and reducing any risk to the bank.
Daily functions for the exceptions team include but are not limited to the following tasks:
Once training is complete, process a minimum of 120 exceptions per day for deposit accounts totaling between $100 and $400K and effectively and efficiently be able to complete 8 of the 16 department functions.
Minimize Charge-Offs and bank losses by offsetting losses from other accounts when possible.
This position performs a critical function to the bank and may require travel during evacuations and disastrous events preventing the employee from working at the Support Center or from home.
This position requires working closely and communicating effectively with other departments, branch staff, the Contact Center and/or external customers to effectively complete all tasks correctly.
This position requires that staff complete all work within the agreed service level to ensure timely input of changes, corrections and review of items originally processed by the branches.
This position requires that decisions are made in accordance with department procedures while managing both customer service and risk.
This position requires full understanding of Director reports and how to use them to find bank information pertaining to customer accounts and research for customer account issues.
This position requires proficiency in excel and the ability to create and maintain spreadsheets as well as filter and sort as needed.
This position requires the individual to be self-motivated and complete job functions with little supervision.
Employee Ensures compliance with all bank policies and procedures including a department Attendance Policy.
Provide backup support for other departments within deposit operations when needed.
Accepts other duties as assigned by the manager.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies: Navigator, Director, Microsoft Word and Excel
Qualifications, Education, and Certification Requirements
Training Requirements/Classes
Physical Demands
Work Environment
Equal Opportunity Employer, including disabled/veterans.