Member Service Representative

Member Service Representative

POSITION SUMMARY:

The Member Service Representative is responsible for providing membership enrollment, program registration and information/referral services to YMCA members. They will create an atmosphere that is friendly, courteous, accurate and highly efficient. The Member Services Representative is the initial and primary link between the public and the YMCA.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. All transactions must be performed under your own name and password.
2. Register members for membership, branch programs and association programs and events using the online membership management system
3. Sell merchandise to members as needed
4. Account for till drawer money and notate funds on the Till Drawer Summary sheet at the beginning and end of each shift
5. Maintain a till drawer, collect money, make change and reconcile till drawer at end of each shift
6. Document all transactions, overages and shortages on the Daily Cash Summary form at the end of each shift
7. Control admittance to facility by transacting day passes and family swim passes
8. Enforce facility policies as stated in the program brochure, member handbook and other official program materials
9. Maintain lobby and Main Pool Lounge area's cleanliness and orderliness
10. Make coffee and replenish coffee supplies as needed
11. Perform filing, typing or other projects as delegated by supervisor
12. Exhibit the YMCA Four Core Values – Respect, Responsibility, Caring and Honesty and display them during work shift or while using the YMCA facility
13. Provide accurate, thorough and timely information to the public regarding YMCA membership, programs and facilities
14. Answer phones accurately, thoroughly, efficiently and courteously
15. Perform other duties as the supervisor requests

POSITION REQUIREMENTS:

• This position is part-time, with hours available days and evenings, weekdays and weekends
• Attendance at Member Service staff meetings and bi-annual All-Staff meetings required

LEADERSHIP COMPETENCIES:

• Mission Advancement
• Inclusion
• Collaboration
• Personal Growth

QUALIFICATIONS:

1. Minimum 18 years of age or older.
2. Positive, friendly and enthusiastic attitude that enjoys working with people of all backgrounds.
3. Ability to quickly analyze the member's need and meet those needs by answering questions or directing questions/calls to the appropriate person.
4. Working knowledge of the YMCA organizational structure.
5. Ability to function on one's own in the multi-tasking and highly kinetic environment.
6. Basic clerical knowledge
7. Initiative to take on tasks or responsibilities to meet the needs of members or staff.
8. Flexibility with one's work schedule, order of assigned tasks and work environment.
9. Ability to present oneself professionally to members and staff.
10. Ability to speak and write clearly, concisely and thoroughly.
11. Legible hand writing.
12. Ability to maintain accurate membership records and a till drawer 99.9% of assigned work shifts.

Upon hire:

• Current Child & Infant and Adult CPR, AED and First Aid must be obtained within 30-days of hire and be current throughout length of employment.
• South Sound YMCA's - New Employee Orientation must be obtained within 45-days of hire.

PART-TIME BENEFITS:

• Flexible work schedules
• Paid sick time (one hour accrued for every 40 hours worked)
• One paid floating holiday per calendar year
• Complimentary Individual Membership to the South Sound YMCA which includes access to our facilities and online resources as well as discounts on registrations for fee-based programs within the South Sound YMCA.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 45 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.