Customer Service Representative

Customer Service Representative

South Mountain Creamery is a family-owned dairy and farm, delivering fresh, local products directly to homes across the region. We take pride in not only producing quality food but also building lasting relationships with our customers. We are looking for a Customer Service Representative to join our team and serve as the friendly, reliable connection between our farm and the families we deliver to.

What You'll Do

• Provide exceptional support to customers via phone, email, and chat.
• Answer questions about deliveries, products, accounts, and promotions.
• Resolve customer concerns quickly, efficiently, and with empathy.
• Assist customers in managing their subscriptions and home delivery orders.
• Coordinate with our delivery, sales, and operations teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Share our farm's story and values, creating a positive, community-driven customer experience.
• Build relationship with customer base with quarterly check-in calls and surveys of satisfaction.
• Engagement with dormant customers and leads through phone and emails.

What We're Looking For

• Strong communication and problem-solving skills.
• A friendly, positive, and professional attitude.
• Previous customer service experience (call center, retail, hospitality, or similar) preferred.
• Ability to multitask in a fast-paced environment.
• Tech-savvy and comfortable using customer management software, familiarity with Zendesk is a plus but not essential.
• Passion for local food, farming, and community engagement a plus!
• Enjoy working in a shared workspace and team environment.