Mgr, Digital Experience Support

Manager, Digital Experience Support

The Manager, Digital Experience Support will lead and manage the organizational communication and change management function, focusing on driving the successful implementation of transformational programs. This role, reporting to General Manager, Digital Strategy and Solutions, involves developing and executing both change management and communication strategies that maximize adoption and usage while minimizing resistance. The incumbent will design, develop, and deliver comprehensive communication plans to keep employees informed and engaged throughout change initiatives. This includes coordinating clear messaging, managing feedback channels, and ensuring consistent communication across all levels of the organization. The position will work closely with senior leadership and project teams to ensure that changes are implemented effectively, and the organization achieves its desired outcomes.

Key Responsibilities:

• Develop and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support communication efforts by designing, developing, delivering, and managing communications related to organizational changes.
• Oversee the creation and delivery of training programs to ensure employees have the skills and knowledge needed to adapt to new processes and systems.
• Work with internal and external trainers to deliver effective training solutions.
• Build and maintain strong relationships with key stakeholders, including senior leadership, to ensure alignment and support for change initiatives.
• Facilitate stakeholder meetings and discussions to gather input and feedback.
• Manage multiple projects related to organizational readiness, including timelines, resources, and budget.
• Coordinate with project managers to ensure alignment and integration of change initiatives across the organization.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of change management efforts.
• Provide regular updates and reports to senior leadership on the progress and impact of organizational readiness initiatives.
• Identify opportunities for continuous improvement in organizational readiness processes and tools.
• Stay current with industry best practices.

Job Requirements:

• Bachelor's degree in business administration, Human Resources, Organizational Development, or a related field. A master's degree is preferred.
• Minimum of 5-7 years of experience in change management, organizational development, or a related field.
• Proven track record of managing large-scale change initiatives in a corporate environment.

Skills and Competencies:

• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proficiency in change management methodologies and tools.
• Ability to analyze data and metrics to assess the effectiveness of change initiatives.
• Change Management certification desirable.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving skills and the ability to think strategically.

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.