Patient Support Center Supervisor

Patient Support Center Supervisor

Pay Range: $27.81 - $38.62

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

The Patient Support Center Supervisor is expected to perform a higher level or more complex job-specific responsibilities than a Patient Support Coordinator Lead. The Supervisor's primary purpose is to supervise and lead the team to ensure that patients are correctly scheduled for appointments in multiple locations within SEARHC. A Patient Support Supervisor oversees and monitors a group of Patient Support Coordinators and provides training and feedback for the team, ensures that the team goals are met, and makes performance assessments for each member. The duties include discussing targets with the manager and relaying those to the team. Accuracy and attention to detail are critical for this position.

Key Essential Functions and Accountabilities of the Job

• Supervises, recruits, trains, and creates team building activities for the patient support team
• Evaluates individual staff performance and escalates to management if required.
• Assists with data collection as required by leadership
• Raises concerns in an appropriate manner and according to policy.
• Assists coordinators with challenging customer service issues.
• Knows, understands, incorporates, and demonstrates SEARHC's Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
• Contribute to Account Receivable goals by ensuring insurance eligibility for accurate and timely billing.
• Maintains collaborative, team relationships with staff, leadership and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment.
• Identify any performance issues among the team, coach or train and bring recommendations to the operations manager.
• Other duties as assigned by the operations manager.

Supervisory Responsibilities

• Yes

Education, Certifications, and Licenses Required

• High School Diploma or GED

Experience Required

• 2 years of medical office experience required.
• 2 years of lead or supervisor experience required
• Call center experience preferred

Knowledge of

• Understanding of tribal health programs and referral process
• Insurance companies, Medicare, Medicaid, and other payers
• Proficient in computer applications including Microsoft Office and SharePoint
• Knowledge and demonstrated use of customer service principles
• Knowledge of hiring as well as annual evaluation process

Skills in

• Skill operating a computer, utilizing a variety of software applications
• Creating and using a database
• Leadership and training
• Communication, interpersonal and analytical skills

Ability to

• Multi-task and work independently and adjust to last minute changes in a fast-paced environment
• Provide quality customer service
• Respond quickly in urgent situations with attention to detail
• Problem solve and use conflict resolution skills
• Mentor and train fellow team members
• Build trust and respect with patients and clinic partners

Travel Required

• Some travel is required
• Travel is by jet, small aircraft, and ferry

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!