Servicenow Business Analyst - Platform

ServiceNow Business Analyst

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

We are seeking a highly skilled ServiceNow Business Analyst to support the analysis, design, and enhancement of various ServiceNow implementations. In this role, you will act as a bridge between IT/business stakeholders and technical teams to gather requirements, define solutions, support the full project lifecycle and drive value outcomes.

Key Responsibilities

Requirements Gathering & Analysis

• Collaborate with stakeholders to gather and analyze business requirements for ServiceNow enhancements, integrations, new/modify catalogs and projects.
• Create process flows, data models, and wireframes to document requirements clearly.
• Translate business needs into functional and technical specifications and create user EPICS and Stories in ServiceNow Agile.
• Collaborate with developers to ensure requirements are clear and concise for development

Testing, Documentation and Training

• Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off.
• Maintain documentation including workflows, data dictionaries, and training materials.
• Leverage business knowledge to drive process improvements and enhance system usability.
• Provide trainings to stakeholders

ServiceNow and Agile Expertise

• Proficient knowledge and hands-on experience with ServiceNow suites ITSM, ITOM or ITAM.
• Work closely with ServiceNow developers to implement solutions.
• Monitor and support sprint and project activities, ensuring timely delivery.
• Facilitate communication among stakeholders and resolve conflicting requirements.
• Proficient in test case planning, QA/QC reviews.
• Experience maintaining sprint backlogs and supporting Agile ceremonies.

Qualifications

4-8 years of experience with IT SDLC processes preferred. Proficient knowledge and hands-on experience with various ServiceNow applications such as: ITSM, ITAM, SPM, Service Catalog, SecOps and Agent Chat. Bachelor's degree in related field, or equivalent work experience, preferred. ServiceNow certifications (CSA, CIS-ITSM) is a plus. ITIL v3/V4 Foundation certification. Experience implementing systems using Agile methodology. Skilled in facilitating large group meetings and mediating conflicting requirements. Strong analytical, problem-solving, and communication skills. The successful candidate will have excellent management and influencing skills, with a strong understanding of ITIL processes. Proficiency in tools such as Lucid charts, MS Word, MS Excel, Power point and collaborative platforms like MS Teams or Google Drive.

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. May contribute to the development of policies and procedures. Works on complex projects of large scope. Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives. Completes work; independently receives general guidance on new projects. Work reviewed for purpose of meeting objectives. May act as a mentor to less experienced colleagues.

Anticipated salary range: $93,900 - $135,600

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 2/5/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.