Service Advisor - Heavy

Service Advisor

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician's time, invoicing work orders, and communicating quotes, job status and scheduling. The position is exempt and is expected to follow a standard work schedule of 7:00 a.m. to 4:30 p.m. We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70 year presence in the marketplace!

Responsibilities:

• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Seeks customer feedback proactively, anticipates problems, and responds promptly.
• Assists the Service Manager in quoting, estimating, and delivering CVA's (service contracts) for upcoming jobs coming into the service department.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials, and labor, and approves the release of equipment for delivery to the customer.
• Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
• Advises the Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Meets with Service Manager on a regular basis to review department performance, profitability, and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealership's area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conducts self in the presence of customers and community in a professional image of Butler Machinery Company.
• Seeks and participates proactively in available company-sponsored training to develop and advance knowledge base and skill set.
• Participates in all company/location-driven communication efforts, including customer events, department meetings, and other related efforts.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Organizes, communicates, and delegates responsibilities and priorities to employees to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees, and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Works within and promotes the vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications:

• A high school and/or technical school education or equivalent combination of experience, training, and/or education required.
• Previous heavy equipment experience is preferred.
• Strong customer service skills.
• Strong proficiency in efficiently navigating computer and business applications.
• Solid understanding of construction equipment, systems, and service requirements.
• Excellent oral and written communication skills.
• Strong time management skills with the ability to effectively multitask in a fast-paced service environment.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability