Service Advisor - Heavy

Service Advisor Opportunity

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician's time, invoicing work orders, and communicating quotes, job status and scheduling. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Responsibilities

• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Seeks customer feedback proactively, anticipates problems, and responds promptly.
• Assists the Service Manager in quoting, estimating, and delivering CVA's (service contracts) for upcoming jobs coming into the service department.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials, and labor, and approves the release of equipment for delivery to the customer.
• Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill Service Manager's role in their absence).
• Advises the Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Meets with Service Manager on a regular basis to review department performance, profitability, and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealership's area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conducts self in the presence of customers and community in a professional image of Butler Machinery Company.
• Seeks and participates proactively in available company-sponsored training to develop and advance knowledge base and skill set.
• Participates in all company/location-driven communication efforts, including customer events, department meetings, and other related efforts.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Organizes, communicates, and delegates responsibilities and priorities to employees to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees, and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Works within and promotes the vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications

• High school and/or technical school education or equivalent combination of experience, training, and/or education required.
• Previous Heavy Equipment experience is preferred.
• Strong customer service skills
• Strong computer skills
• Strong technical knowledge
• Excellent oral and written communication skills
• Strong time management skills
• Ability to multitask

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability