Medical Support Assistant (MSA)

Medical Support Assistant

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic. The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC). Essential functions include managing the schedules and treatment of CBOC patients, maintaining electronic logs/files in conjunction with the consult/appointment process, greeting and checking in patients, updating records as necessary, and coordinating patients' schedules and clinic flow. Additional responsibilities involve performing clerical and administrative functions to maintain patient data, scheduling new and established patient appointments, tracking and facilitating completion of encounters and consults, participating in PACT team huddles and team meetings to manage and plan patient care, monitoring pre-appointment requirements to assure readiness for patient visit/procedure, and managing electronic wait lists to verify and validate accuracy and resolve issues. The role also includes performing administrative follow up actions, participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care, evaluating patient information and clinic schedule lists to determine whether patient is vested, gathering information and compiling data to meet the needs of the service, dealing effectively with individuals who may be ill, irritable, or otherwise hard to please, maintaining alertness to patients requiring immediate treatment, extending a high degree of customer service to patients, other contractor staff, subcontractor staff and personnel, and Veterans Affairs Medical Center, conducting initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program, verifying that required appropriate individuals have completed CBOC/VA paperwork, scheduling and notifying patients of follow-up appointments/referrals, assisting in the coordination of supplies/equipment, assisting in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient, assisting the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion, acting as a liaison between contractor and the VAMC, participating in the ongoing Performance Improvement Program between STGi and VAMC, complying with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards, maintaining confidentiality of all information and support patients' privacy, rights, and safety, and performing other work-related duties as assigned.

Required Skills

Required Experience and Skills

• Must have sufficient front office experience.

• Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing).

• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.

• Prefer 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred).

• Skill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology.

• Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience.

• Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice.

• Ability to follow orders and works under close supervision, while demonstrating initiative and independence.

• Ability to provide educational material to patients and/or families regarding proper health care activities.

• Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.

• Must be detailed oriented and have the ability to multi-task.

Required Education

• High school diploma or GED.

• Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).

Working Conditions/Physical Requirements

• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.

• Work is normally performed in a typical interior/office work environment.

• Required to respond to any medical emergency within the clinic, where a fast walk or jog may be necessary to provide assistance.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission. STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy. STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.