Medical Support Assistant (lab)

Medical Support Assistant

This position is located in the Laboratory Department at Pine Ridge Service Unit, Pine Ridge, SD. The purpose of this position is to perform medical support assistant duties, manage the appointment system, serve as receptionist, assist with clerical and medical support service duties to provide efficient services to clients, visitors, and other health care providers and some phlebotomy duties.

Responsibilities include:

• Answering the telephone
• Utilizing the electronic system to schedule patient appointments
• Faxing results to ordering providers
• Coordinating patient care based on medical provider orders
• Collecting and recording clinical data from medical and laboratory professionals
• Supporting and adhering to hospital and laboratory service policies and procedures
• Maintaining record confidentiality and safeguarding medical information

Requirements include:

• U.S. Citizenship is required
• Selective Service Registration is required for males born after 12/31/1959
• Successfully pass the E-Verify employment verification check
• Work schedule is variable (nights, days, weekends, holidays, call back)
• Shift rotation may be required
• Physical demands include sitting while performing clerical duties, some walking within the facility, and regular standing, walking, and bending when performing phlebotomy duties
• Background investigation required

Qualifications include:

• GS-04: One year of general experience or completion of two years education above high school
• GS-05: One year of specialized experience equivalent to at least the GS-04 level or completion of four years education above high school
• GS-06: One year of specialized experience equivalent to at least the GS-05 level

Additional information includes:

• This announcement is advertised as open until filled
• Applications should be submitted as soon as possible
• Physical demands require the ability to function in stressful situations and the ability to display physical/emotional control or defend oneself against emotionally ill or combative patients
• Per IHS policy, vaccination against COVID-19 is highly recommended
• Federal Employees earn annual leave based on the number of years they have served as a Federal employee
• This position has promotion potential to the GS-6 grade level