EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability.
We are seeking an experienced Manager of PostgreSQL DBaaS Support and Site Reliability Engineering (SRE) to lead a team responsible for the availability, reliability, and performance of our PostgreSQL Database-as-a-Service platform. This role combines technical leadership, operational excellence, and people management to ensure our DBaaS meets enterprise-grade standards while delivering outstanding customer support. You will drive the evolution of our Hybrid Manager infrastructure, manage escalations from enterprise customers. The right person will be responsible for ticket metrics, meeting service level agreements and best practices. Experience with SOC compliance is a plus.
Leadership & Team Management
Operational Excellence
Technical & Strategic Execution
7+ years of experience in PostgreSQL administration, support, or engineering, with at least 3 years in leadership or management.
Proven track record managing DBaaS platforms or large-scale PostgreSQL deployments.
Deep knowledge of high availability, replication, partitioning, and performance tuning in PostgreSQL.
Strong understanding of SRE principles, including monitoring, alerting, incident response, and service level objectives.
Experience with Kubernetes, container orchestration, and cloud providers (AWS, GCP, Azure).
Familiarity with Terraform, Ansible, or similar automation tools.
Strong communication and stakeholder management skills.
Prior experience managing 24x7 global support teams.
Knowledge of multi-tenant DBaaS architectures.
Experience with security, compliance, and audit frameworks (SOC 2, HIPAA, FedRAMP).
Familiarity with observability stacks (Prometheus, Grafana, ELK, Datadog).
Programming/scripting proficiency in Python, Go, or Bash.
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.