Dowty Field Service Representative

Dowty Field Service Representative

As a Dowty Field Service Representative, you will play a key role in providing direction and support to work groups to achieve assigned objectives. This position primarily involves supporting and maintaining the R391 (C130J) Composite Propeller System and its related components at a customer site, with travel requirements of up to 60%. The primary customer site for this role is MCAS Iwakuni, Japan.

This role is part of GE Aerospace's Field Service Operations team, which provides technical expertise and support to customers worldwide. The team is dedicated to ensuring the optimal performance, maintenance, and repair of GE products, including the Composite Propeller System, while delivering exceptional customer service and driving continuous improvement.

The Field Service Engineer – Composite Propeller Systems will provide technical direction, assistance, and hands-on support to customers in the operation, maintenance, repair, and installation of GE Aerospace products. This role requires extensive travel and a strong ability to manage customer relationships, provide timely communication, and ensure the highest standards of service and support.

Key Responsibilities

• Technical Support: Provide general technical direction and assistance to customers in the operation, maintenance, repair, logistic support, and installation of GE products.
• Data Interpretation: Deliver on-site interpretation of technical data and instructions to customers.
• Program Management: Collaborate with Project Engineering, Program Management, and Field Service teams to provide complete and prompt updates on program status, customer issues, failures, trends, and overall climate.
• Reporting: Prepare and deliver regular reports, including market intelligence, sales opportunities, and program activities.
• Customer Assistance: Support customers in scheduling maintenance, managing workloads, and ensuring parts meet established schedules.
• Recommendations: Provide actionable recommendations based on findings and review the effectiveness of maintenance actions to identify training needs.
• Proactive Support: Anticipate program requirements and assist in implementing actions to address future needs.
• Maintenance and Repairs: Perform intermediate and depot-level maintenance, including hands-on repair and maintenance tasks such as disassembly, inspection, and assembly of the Composite Propeller System and related components.

The base pay range for this position is $75,000 - $115,000 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/commission based on the plan. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial, and social wellbeing. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.