Account Service Manager

Account Services Manager

Our Account Services Managers develop deep relationships with customers using GCPay to maximize retention while expanding usage of the product. Customer interactions, via phone, Zoom, and in person, enable our ASM's to grow long-term, mutually beneficial relationships with key business stakeholders. The Account Services Manager also liaises with a cross-functional internal team in conjunction with our customers to ensure GCPay delivers the best customer experience and product solutions to meet their needs.

Responsibilities include:

• Develop strong relationships with customers acting as their trusted advisor and advocate their needs in collaboration with our internal teams
• Ensure high levels of customer satisfaction managing a portfolio of existing and newly implemented customers by providing quality, timely responses and resolutions
• Leverage the strong, trusted relationships built with your customers using GCPay to generate referrals and meetings for new business
• Champion GCPay's feature services to customers including ACH, remote online notarization, etc. to boost utilization
• Monitor and analyze product use to increase customer's continued adoption as well as further usage among GCPay's customer base
• Update company CRM (HubSpot) recording and providing updated customer account information to increase customer knowledge and new sales opportunity information
• Meeting attendance and administration, as required
• Coordinating with Finance team to rectify customer billing issues or concerns
• Travel to various high-value accounts (expected travel less than 25%), as needed
• Other tasks as assigned

Minimum qualifications include:

• 3 to 5 years of account management experience in software account management or equivalent experience
• Existing experience using or ability to quickly understand GCPay platform
• Exceptional customer focus
• Proficiency in appropriately applying a variety of persuasive or negotiation styles
• Ability to excel in a dynamic, fast-moving environment, and improvise with minimum supervision
• Highly developed problem-solving abilities
• Capable of collaborating with a team to achieve business goals and maintain personal goal progress
• Excellent time management and organizational skills
• Adept at effectively prioritizing competing demands
• Expertise in written and verbal communication