Vice President, Customer Financial Services & Financial Intelligence

Vice President, Customer Financial Services & Financial Intelligence (CFS/FI)

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

Position Overview

The Vice President, Customer Financial Services & Financial Intelligence (CFS/FI) is a senior finance executive responsible for leading largescale, endtoend customer finance operations and associated transformation initiatives across Lumen. The role provides strategic and operational leadership for QuotetoCash and RecordtoReport, including billing, collections, credit, dispute management, customerfacing financial operations, and enterprise financial intelligence, reporting, and analytics. This executive role is designed for a leader who can operate at scale—setting vision, aligning crossfunctional stakeholders, and sponsoring complex, multiyear programs that improve accuracy, efficiency, transparency, and customer experience. The VP partners closely with the Controller, CFO organization, Sales, Operations, IT, and external vendors, and regularly interfaces with senior executives to ensure alignment with enterprise priorities.

Key Accountabilities

• Establish and communicate the longterm vision and strategic roadmap for Customer Financial Services and Financial Intelligence, aligned to enterprise financial, operational, and customer objectives.
• Serve as a trusted advisor to the Chief Accounting Officer & Controller and broader executive leadership on customer finance operations, performance trends, risks, and transformation opportunities.
• Lead through influence across highly matrixed organizations, ensuring strong alignment between Finance, Sales, Operations, Technology, and shared services partners.
• Sponsor and govern largescale, crossfunctional transformation programs spanning billing, accounts receivable, dispute resolution, revenue assurance, reporting, and analytics.
• Drive modernization of processes, systems, and data capabilities to improve invoice accuracy, reduce cycle times, strengthen controls, and enable datadriven decisionmaking.
• Champion automation, advanced analytics, and emerging technologies to sustainably reduce manual effort, improve throughput, and increase operational resilience.
• Lead financial intelligence and reporting capabilities that support the Controller organization, Sales leadership, and executive management with timely, accurate, and actionable insights.
• Oversee the evolution of reporting hierarchies, segmentation, metrics, and management scorecards to support planning, forecasting, and executive decisionmaking.
• Ensure reporting processes and outputs are scalable, wellcontrolled, and aligned with enterprise financial standards.
• Proactively identify and mitigate operational, financial, and compliance risks associated with largescale customer transactions and data flows.
• Lead and develop senior leaders across multiple customer finance and financial intelligence functions, fostering a culture of accountability, collaboration, and continuous improvement.
• Set clear expectations, objectives, and performance standards for leaders and teams operating in a global, multilocation environment.

Success Measures

Sustained improvements in invoice accuracy, timeliness, and customer experience. Improved accounts receivable performance and dispute resolution effectiveness. Delivery of major transformation initiatives on time and aligned to business outcomes. Strong governance, control environment, and audit outcomes. High engagement, capability, and performance of leadership teams.

Qualifications and Experience

Extensive senior level experience in finance operations, controllership, or enterprise transformation within a large, complex organization. Demonstrated success leading largescale, crossfunctional programs that drive measurable operational and financial outcomes. Deep understanding of customer finance domains such as billing, accounts receivable, dispute management, revenue assurance, and financial reporting. Proven ability to lead through influence in matrixed environments and partner effectively with senior executives. Strong executive communication skills, with the ability to translate complex operational and financial topics into clear, actionable insights.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $238,076 - $317,434 in all states. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.