Temporary IT Service Desk Technician

Temporary It Service Desk Technician

Posting Details

Internal Title: Temporary IT Service Desk Technician (F/T*) (3 Vacancies) (Re-Announcement)

Department: IT Support Services

Minimum Requirements: Associate degree or High School Diploma and two years computer troubleshooting and repair experience, or any equivalent combination of education, training, and experience. Experience in a call support center environment is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities: Proficient knowledge with PCs, MACs, network devices, printers, VoIP and other computer peripherals. Proficient analyst, technical and troubleshooting skills. Knowledge of file servers, application servers, and print servers. Knowledge of campus applications. Knowledge of computer/network operation systems and client software. Must have knowledge of networks with Ethernet, TCP/IP, wireless, and other network protocols. Excellent customer service, communication (oral and written) and interpersonal skills. Ability to follow procedures and keep accurate records.

Additional Comments Regarding Position: Must be willing to work occasional evening and weekend hours. Must participate in on-call after hours support. Occasional travel may be required. ***The candidate filling this position may be eligible for healthcare benefits.** Special Instructions to Applicants: Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. **Pay rate is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check. All applications must be submitted online.