Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Reporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers. The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.
Education: High school diploma/GED certificate - higher education a plus.
Experience: Minimum of 1 year of sales experience within a Call Center.
Skills and Abilities: Proven consumer sales skills; product sales experience a plus. Ability to quickly assess customer needs or issues and examine relevant information for a solution. Work requires professional written and verbal communication and interpersonal skills. Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications. Attention to detail. Good organizational skills and work habits (reliable and punctual). Skilled in time management and multi-tasking. Ability to work in fast-paced and changing environment. Strong sales and people skills (good listener and empathetic). Customer service, sales and/or influencing others.
The target hourly rate is $16.15/hr. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience.
Our comprehensive package includes: Medical, Dental Vision plans. Health Spending Accounts & Flexible Spending Accounts. PTO: Starting at 15 days a year; based on type of job and tenure. Holidays: 11 paid holidays comprised of six core holidays and five floating holidays. 401K with up to 6% match. Paid Family Leave. Employee Assistance. Disability and Insurance: Short + Long Term. Service Awards and recognition.
Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.