Servicenow Architect

ServiceNow Enterprise Architect

We are seeking a highly skilled Senior ServiceNow Architect to lead the design, development, and optimization of our ServiceNow platform. In this role, you will be responsible for defining technical architecture, building scalable solutions, and ensuring the platform aligns with business needs. You'll collaborate with business stakeholders, IT leaders, and development teams to deliver robust, user-friendly, and enterprise-grade ServiceNow applications.

Key Responsibilities

• Define and maintain the overall architecture and roadmap for the ServiceNow platform.
• Design, develop, and implement ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules.
• Provide hands-on engineering expertise to configure, customize, and integrate ServiceNow with enterprise systems.
• Lead technical design reviews, ensuring adherence to coding standards and best practices.
• Collaborate with business analysts, product owners, and process owners to translate requirements into technical solutions.
• Ensure platform scalability, security, performance, and compliance with organizational standards.
• Mentor ServiceNow developers and provide technical leadership across multiple projects.
• Stay up-to-date on ServiceNow releases, features, and industry trends to drive continuous improvement.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent experience.
• 7+ years of professional experience in software engineering, with at least 3+ years of ServiceNow development and architecture.
• Strong expertise in ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
• Proficiency in JavaScript, AngularJS, HTML, CSS, and ServiceNow scripting (Business Rules, UI Policies, Client Scripts, etc.).
• Experience with ServiceNow integrations (REST/SOAP APIs, MID Server, web services).
• Solid understanding of ServiceNow data models, workflows, ACLs, and performance tuning.
• Familiarity with ITIL processes and best practices.
• Proven ability to design and deliver scalable enterprise ServiceNow architectures.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $106,087 -$166,709, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.