Service Technician

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Position Purpose: This position is responsible for all duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations.

Principal Responsibilities: The Service Technician I is the entry level position for the Service Technician Progression. The Service Technician I have accountability for timely completion of established skills development assignments in each wage step in accord with established guidelines. Each skills development assignment is designed to further prepare the Service Technician I to work safely and independently on service department responsibilities and to meet the mandatory requirement for advancement to Service Technician II. Skills development assignments include, but are not limited to, successful completion of compulsory training, testing and certifications; attainment of required Operator Qualifications; and demonstration of proficiency in performance of job duties associated with regulated and non-regulated service work.

Job posting selection is required for entry to the Service Technician I role. The following list is not intended to be all inclusive of duties and responsibilities as needed to learn, assist and independently perform regulated and non-regulated service work.

• Perform work assignments on customers premises
• Interact with customers in a professional, respectful and courteous manner to promote good customer relations; answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performed
• Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information
• Utilize tools such as maps and GPS to locate work assignments
• Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Drivers License (CDL) medical card within 6 months of entering the position. Maintain the CDL medical card on a consistent basis thereafter.
• Identify, obtain and deliver materials needed for work assignments
• Inspect and protect (paint) above ground appurtenances for atmospheric corrosion
• Read meters
• Install and program encoder receiver transmitters (ERTs)
• Hang door tags
• Work tenant changes, including soft close
• Turn off and/or remove meter due to non-payment from customer (DNP)
• Identify unauthorized use of gas and remove meter as required
• Install residential and small commercial meters (up to Group III)
• Complete turn on of customer meter, including dial test, lighting pilots and testing appliances/ equipment including but not limited to appliances in crawl spaces and attics
• Act as a first responder on emergency orders
• Repair cut service lines consisting of 3/4 and 5/8 plastic pipe
• Complete 3rd party damage investigations to include proper documentation
• Investigation of carbon monoxide, gas leak complaints; grade leaks
• Check for odorant using sniff test
• Investigate high bill complaints